Job Description:

• Contact consumers regarding past-due accounts on behalf of clients
• Negotiate repayment plans and resolve outstanding balances
• Handle high-volume inbound and outbound calls professionally
• Investigate and resolve account disputes
• Analyze account histories to determine appropriate collection strategies
• Maintain accurate and compliant account documentation
• Work the specified Monday–Friday schedule

Requirements:

• Minimum 2 years of 3rd-party collections experience
• Telco, Financial Services, Commercial, and/or Multi-Housing experience is a plus
• Strong communication and negotiation skills
• Detail-oriented with a problem-solving mindset
• Ability to manage multiple accounts effectively
• Bilingual Spanish skills are a plus
• Successful background check and drug screening required
• Jacksonville, FL location indicated

Benefits:

• Monthly bonus opportunities
• Paid training program
• Comprehensive benefits package
• Paid time off
• 401(k) with company match
• Employee referral program
• Tuition reimbursement
• Remote work
• Supportive, growth-focused work environment
• Opportunities for advancement and career growth
• Performance-driven rewards and recognition