Operations Manager Location: Fully Remote (Must Reside in North Carolina) Position Type: Full-Time / Part-Time Available Compensation: Starting at $25/hour Industry: At-Home ABA Therapy Services with expansion into Clinic in the Clayton Area.

About Us

We are a growing at-home ABA therapy company dedicated to providing high-quality, compassionate services to children and families throughout North Carolina. We are seeking an organized, proactive, and ABA-experienced Operations Manager to support our clinical and administrative operations remotely. This role is ideal for someone who understands the day-to-day flow of ABA services, has experience working with behavior technicians and families, and is comfortable managing scheduling, authorization updates, and operational coordination within the CentralReach system.

Responsibilities

Manage and coordinate technician schedules for in-home ABA sessions Handle scheduling adjustments, cancellations, and rescheduling requests with families Communicate professionally with parents regarding scheduling and service updates Work closely with behavior technicians and clinical staff to ensure smooth service delivery Assist with authorization tracking and scheduling changes related to insurance approvals Support administrative and operational workflows across the organization Maintain accurate documentation and scheduling information within the CentralReach system Troubleshoot scheduling conflicts and help ensure adequate staffing coverage Assist with general operations and team coordination as needed

Qualifications

Must reside in North Carolina Experience using the CentralReach system required Prior experience in the ABA field strongly preferred Experience as an RBT/behavior technician and/or ABA administrative coordinator preferred Understanding of ABA therapy terminology, service structures, and scheduling workflows Strong organizational and multitasking skills Comfortable communicating with parents, technicians, and clinical staff Ability to work independently in a fast-paced remote environment Strong attention to detail and problem-solving skills Preferred Experience ABA scheduling or operations experience Authorization management experience Experience supporting remote healthcare or therapy teams Knowledge of insurance-based ABA operations

What We Offer

Fully remote position Flexible and supportive work environment Opportunity for growth within a growing ABA organization Meaningful work supporting children, families, and clinical teams Pay Starting at $25/hour , based on experience.