Description :Access Center Coordinator - SNHH - Remote Who We Are:Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home.Anchored by Southern New Hampshire Medical Center--a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet designation for nursing excellence--we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments.Our medical staff includes over 500 providers from Foundation Medical Partners and local practices.Foundation Medical Partners, our multi-specialty group, spans 70practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.About the Job:The Access Center Coordinator receives incoming calls and online requests from patients and referring providers for a variety of practices and specialties at Southern New Hampshire Health.This role completes patient registration and appointment scheduling while ensuring timely, efficient, and high-quality service.This is a telephone and system-based role with no in-person patient interaction.What You'll Do:Initiate and coordinate registration and scheduling for new patient appointments.Accurately document demographic, medical, financial, and referral information in EPIC.Answer and triage telephone calls, providing professional and courteous customer service.Offer basic practice and hospital information; arrange interpreter services as needed.Ensure all required information and records are available for providers prior to appointments.Transcribe calls, referrals, and scheduling details across multiple systems accurately.Provide excellent service to internal and external customers; support service recovery when needed.Maintain strict confidentiality and privacy in compliance with HIPAA.Keep supervisor informed of issues affecting departmental operations.Assist in training new employees when needed.Perform additional duties as assigned.Who You Are / Requirements:Education:High School diploma or equivalent required.Associate degree preferred.Experience:Minimum of two years of experience in a medical office, healthcare environment, administrative support role, or contact center setting.Previous direct customer service experience required.EPIC experience preferred.Knowledge & Skills:Understanding of referral triage processes and insurance requirements that impact scheduling.Strong customer service, communication, and interpersonal skills.Ability to exercise judgment with confidential information.Detail-oriented with accurate data entry abilities.Proficiency with basic computer skills, including Microsoft Office.Ability to manage high call volumes and work effectively in a fast-paced environment.Ability to interpret patient or provider needs and take appropriate action (scheduling, messaging, updating information).Other Requirements:Ability to perform duties on-site or off-site as approved.Ability to meet essential mental, vision, and physical demands, including sustained keyboarding, sitting, and occasionally lifting up to 10 lbs.Why You'll Love Us:Health, dental, prescription, and vision coverage for full-time & part-time employeesShort-term, long-term disability, life & pet insuranceTuition & certification reimbursementNursing Student Loan Paydown Program403(b) retirement savings plans with company matchingContinuous earned time accrual& So much more!Work Shift:Monday - Friday 8:30a to 5pm (remote). Experience: 3 years required