Account Coordinator, Manufactured Homes Location: Monroe, LA/Lake Charles, LA (Field-Based with Local Travel Required) Ready to make a difference? As an Account Coordinator, you will support residential utility programs, working closely with the client and ICF’s implementation team, to bring energy efficiency and bill savings to their customers in Louisiana. An Account Coordinator will gain exposure to various types of energy efficiency projects and typically provides account management, trade ally/service provider management, and other technical services for a utility energy efficiency program and their stakeholders. In this role, you would be responsible for participation requirements, innovative reporting, and analysis, conducting market research, and facilitating communications and coordination across a Residential Trade Ally/Service Provider (TA) network throughout Louisiana. Why you will love working here: - Quality of life: Flexible workplace arrangements, work-life balance, employee wellbeing programs - Investment in the community: Donation matching, volunteer opportunities - Investment in you: Education Reimbursement, Retirement Planning, 401k matching, Mentorship Programs, Free access to professional development resources such LinkedIn Learning - Any many, many more - Ask your recruiter for more details! What you will be doing: - Review project submissions from participating Trade Allies to ensure required information is complete and accurate. - Perform desktop and field quality assurance reviews to validate project data and support compliance with program requirements. - Provide day-to-day support to Trade Allies and internal team members by answering questions and sharing program resources. - Assist with reports, presentations, database updates, and data tracking using Microsoft Office and industry-specific software. - Build and maintain professional relationships with Trade Allies, contractors, industry organizations, and other program stakeholders. - Attend trade shows, conferences, and industry events to support program outreach and promotion. - Stay informed on local, state, and federal energy efficiency programs and industry trends. - Assist with identifying opportunities to enhance program offerings and participant engagement. - Support additional program, administrative, and customer service activities as needed. Travel Requirements: - Must have a reliable vehicle and be available for local travel up to 30% of the time within the region (mileage reimbursement provided). What we need you to have (minimum qualifications): - Bachelor's Degree OR High School Diploma or GEC with 4+ years of professional work experience; preferably in utilities, energy efficiency, construction or trades - Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check What we would like you to have (preferred): - Experience and knowledge of residential energy efficiency - Experience working with non-profits a plus - Experience working in or managing a trade ally/service provider network - Certified Energy Manager or BPI credentials a plus - Bilingual in Spanish and