Job Details: - Job Location: Allied Benefit Systems - CHICAGO, IL - Position Type: Full Time - Salary Range: $70000.00 - $75000.00Salary - Job Category: Account Management & Client Services POSITION SUMMARY The Account Manager owns an assigned portfolio of employer clients with self-funded group medical plans, serving as a daily resource for employer and broker contacts. This role supports client satisfaction and retention by combining practical self-funded plan knowledge with clear communication, organized account management and dependable follow-through. The Account Manager connects clients, brokers, Client Executives and Allied teams to coordinate service, explain plan information and keep client priorities moving toward resolution. ESSENTIAL FUNCTIONS Account ownership and service - Own day-to-day service for assigned accounts, prioritize competing client needs and deadlines, and provide timely, responsive follow-up to employer and broker contacts. - Coordinate escalated employee and service issues across Allied teams through resolution, handle concerns calmly and professionally, and close the loop with employer and broker contacts. - Serve as the liaison among employers, brokers, Client Executives and Allied departments so requests, commitments and next steps are clearly understood. Client meetings and plan stewardship - Lead virtual and onsite client, benefits and open-enrollment meetings and employee presentations, explain complex plan concepts clearly, answer audience questions and provide employer-portal training. - Conduct quarterly client meetings to review plan performance, strengthen relationships, assess satisfaction and support client retention. - Coordinate benefit-plan design changes, financial information and vendor-partner changes with the appropriate Allied teams and keep clients informed of progress. - Facilitate renewals, including claims-related coordination, updated plan documents and open-enrollment project management, with the internal specialists responsible for each area. - Share relevant industry and legislative developments and Affordable Care Act (ACA) compliance information, coordinating with appropriate internal resources rather than providing legal advice. Reporting and continuous improvement - Prepare and analyze standard and ad hoc reports for clients, brokers and Client Executives, and review executive-summary reports with clients to explain results and next steps. - Identify and troubleshoot cross-functional service issues, partnering with internal departments to improve processes and the client experience. - Recognize opportunities to cross-sell Allied solutions and engage appropriate internal stakeholders to support client needs. - Perform other duties as assigned. - This is an account-management role. Claims adjudication, underwriting and legal advice remain with the appropriate specialists. EDUCATION BA/BS or equivalent work experience required EXPERIENCE AND SKILLS - At least three years of account-management experience. - Demonstrated practical experience supporting self-funded employer medical plans and strong working knowledge of employee medical benefits, including plan design, specific deductibles and aggregate stop-loss coverage. - Clear written and verbal communication, including the ability to explain complex plan concepts in understandable language and produce professional client communications. - Public-speaking and meeting-facilitation skills, including the ability to lead virtual and onsite client, benefits and open-enrollment meetings and respond to audience questions. - Ability to organize and prioritize competing client needs and deadlines, provide timely follow-up and handle escalations calmly and professionally. - Intermediate proficiency in Microsoft Office, including Word, Excel, Access and PowerPoint. POSITION COMPETENCIES - Accountability - Analytical Thinking - Collaboration - Communication - Customer Focus - Functional Expertise - Initiative CERTIFICATES AND LICENSES - Life and Health Insurance Producers license preferred PHYSICAL DEMANDS This is a standard desk role requiring extended sitting and computer work. WORK ENVIRONMENT Remote Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive. The