This position sits in our Sales organisation and is measured on retention and expansion. You will own a book of existing enterprise customers, keeping them successful, renewing them on time and growing them into wider deployments, working closely with Pre-Sales, Field Deployment Engineers and Account Executives.

What you'll do

• Own a portfolio of enterprise accounts and their renewal and expansion targets.
• Build trusted relationships with risk, compliance, legal, security and AI leaders across each account.
• Run account plans, quarterly business reviews and renewal negotiations.
• Find and close upsell and cross-sell opportunities, bringing in Pre-Sales and FDEs for demos, pilots and rollouts.
• Spot churn risk early and coordinate with Product and Engineering to resolve customer issues.
• Forecast renewals and expansion accurately and keep the CRM up to date.

What you'll bring

• At least 5 years of account management, customer success or sales experience in B2B SaaS, ideally with enterprise customers.
• A track record of hitting renewal and expansion targets.
• Experience managing multi-stakeholder relationships and commercial negotiations.
• Excellent communication in English and Portuguese; Spanish is a plus.
• Organised, proactive account management habits and proficiency with CRM tools.
• A genuine interest in enterprise buyers and topics such as risk, compliance, technology and AI.

Nice to have

• Experience with AI, data, security or GRC software.
• Experience managing accounts in financial services, insurance or other regulated industries.
• Familiarity with AI governance frameworks such as the EU AI Act, NIST AI RMF or Brazil's proposed AI regulation.

Location and working model

• Rio de Janeiro, Brazil.
• Hybrid or remote, with travel to customer meetings as needed.
• Close coordination with colleagues across the UK, US, India and Brazil, so some flexibility for time zones.

Compensation

Base: $40,000 USD per year, plus commission tied to retention and expansion. Contract type: PJ (pessoa jurídica). Stock options included.

Interview process

• HR screen
• Hiring manager interview
• Technical assessment
• Task or skills assignment
• Culture fit
• Offer

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