: Amazon Connect Developer Remote

Job Description

We are looking for an experienced Amazon Connect Developer to design, develop, and maintain cloud-based contact center solutions using Amazon Connect and related AWS services. The ideal candidate will have strong hands-on experience in building scalable, high-performing customer engagement solutions.

Key Responsibilities

Design and implement contact center solutions using Amazon Connect Develop and configure contact flows, routing strategies, and IVR solutions Integrate Amazon Connect with AWS services such as Lambda, Lex, S3, DynamoDB, and Kinesis Build APIs and backend services to support contact center functionality Troubleshoot and resolve issues related to call flows, integrations, and performance Work closely with business stakeholders to gather requirements and translate them into technical solutions Ensure high availability, security, and scalability of the system Maintain documentation for solutions and processes Required Skills Strong experience with Amazon Connect development Hands-on experience with AWS services (Lambda, API Gateway, S3, DynamoDB, CloudWatch) Knowledge of IVR design and contact flow development Experience with REST APIs and system integrations Familiarity with AWS Lex (chatbots) is a plus Good understanding of networking and telephony concepts Strong problem-solving and debugging skills

Preferred Qualifications

Experience in contact center migration to cloud (Amazon Connect) AWS certifications (preferred but not mandatory) Experience with CRM integrations (Salesforce, ServiceNow, etc.) Knowledge of scripting languages (Python, Node.js) Soft Skills Strong communication and collaboration skills Ability to work independently in a remote environment Detail-oriented with a focus on delivering high-quality solutions Work Authorization (Need expiry date if applicable) Availability for interview (Date / time EST / CST / MST / PST) Expected Pay Working Place: NYC, New York, United States Company : ESR Healthcare