Summary

Description Please note that this job is remote and can be performed from anywhere in the United States as long as all requirements are met below. Primary Objective: ASL Video Remote Medical Interpreter assures smooth communication between Health Care Provider(s) and Deaf/Hard of Hearing Patients by providing accurate, culturally sensitive interpretation of all information. Essential Functions:

• Adhere to the company quality policy and promote customer service by supporting our clients.
• Interpret between American Sign Language and English for hospitals, clinics, and medical facilities nationwide and some non-classroom, educational settings.
• Accurately and completely interprets conversations between providers and consumers.
• Establishes and maintains quality customer service and positive interaction with all users.
• Maintain strict confidentiality by HIPAA policies and standards.
• Maintain professionalism through appearance, attitude, and posture.
• Good customer service and problem-solving abilities.
• Ability to adjust to changing technologies and policies.
• Work effectively in a fast-paced, dynamic environment.
• Access to dedicated HIPAA-compliant office/workspace.
• Adhere to the company quality policy and promote customer service by supporting our clients.
• Other duties as assigned.

Technical Requirements: You must meet these technical and workspace requirements to work remotely.

• Must have a HIPAA Compliant Workspace (i.e., Chair, Desk, and a backdrop in color Chroma Blue)
• You must use a professional backdrop of a Chroma Blue color that shall have no variations within the camera view.
• Must have a dedicated high-speed, private, and secure internet connection: The device must be connected directly to the router via ethernet cable.
• Minimum download speed 10 Mbps / Minimum upload speed 10 Mbps.
• Headphones: Use a noise-cancelling, USB-wired headset with a built-in microphone (Note: Wireless/Bluetooth headphones unacceptable).
• Must have a Web Camera (i.e., USB video camera with integrated H.264 hardware or a built-in video camera with 720p or higher resolution).
• Dress code: Dress professionally and wear solid colors.

Job Requirements: You must meet these experience, education, and clarification requirements to be eligible to apply.

• High school diploma or GED
• RID Certification: Must have NIC, CI/CT, or CSC certification and be listed within the Registry of Interpreters for the Deaf, Inc. or BEI
• Minimum of five years of remote medical interpreting experience
• Medical terminology knowledge
• Exceptional customer service skills and interpersonal skills
• Documented fluency in English and American Sign Language
• Obtain a qualifying score on company medical interpreting assessment of Level 3 or higher (Professional Performance)
• Equal command of Medical/Educational and Social Service terminology in English and ASL
• Experience learning proprietary and used company software
• Critical thinking skills and a “teamwork mindset.”