Job Description:

• Assist the Head of HR in leading organization-wide learning and development initiatives.
• Conduct regular Training Needs Analysis (TNA) to identify skill gaps and design targeted training interventions.
• Collaborate with Operations and relevant departments to design and develop technical and behavioral training content aligned with business needs.
• Coordinate, schedule, and manage logistics for internal and external training sessions, including onboarding/orientation programs.
• Develop and implement training effectiveness and participant feedback mechanisms to evaluate program impact.
• Monitor and ensure the timely conduction of policy refreshers and departmental training sessions.
• Identify, train, and support senior staff members in their roles as mentors and coaches for team development.
• Maintain and update the training calendar, records, and database, ensuring accuracy and timely reporting to HHR
• Collaborate with functional heads to integrate performance evaluation outcomes with TNA findings and propose actionable recommendations.
• Assess ROI of training programs, recommend improvements, and stay updated on modern learning techniques and industry best practices.

Essential Technical Skills:

• Training needs analysis (TNA)
• Training delivery and facilitation
• Performance evaluation and linkage with TNA
• ROI assessment of training programs
• Data analysis and training reports preparation
• Instructional design and content creation
• Event and logistics coordination

Qualification & Experience:

• Bachelor's degree in Business Administration / Management.
• 4-5 years of experience in a Training & Development position, preferably in the Banking industry, or Non-Banking financial institutions.

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