Description AISG Associate Business Analyst supports small commercial policy holders, independent agents, and other stakeholder groups by answering phone calls and completing work items through email. To solve problems, analysts apply technical and contextual knowledge of small commercial systems, diverse products, and quoting platforms as well as knowledge of stakeholder procedures. Analysts troubleshoot, resolve, and document systems related issues and/or system access problems of moderate complexity in a timely and efficient manner while providing excellent customer service. Responsibilities: Learns business processes and research methodologies. Gains exposure to conducting analysis and preparing recommendations. Supports implementation of business process improvements. Develops knowledge of metrics and tools.

Qualifications

Capabilities typically acquired through a Bachelor`s degree or equivalent experience and preferably 1-3 years of related experience Preferred knowledge of small commercial insurance, applications, products and tools Intermediate knowledge of Underwriting rating process, applicable products, systems and platforms Extensive critical thinking and problem-solving skills Very strong logic and analytical capabilities required Strong knowledge of IT concepts, strategies and methodologies Strong relationship management, oral and written communication skills Expertise of commercial insurance products desirable Employees may apply for a new role after completing 12 months of employment in their current position. Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.