This is a customer facing role, no office requirement.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Candidate will lead, direct, and optimize a team of Customer Success Managers who support Federal segment customers, driving revenue growth through effective seller and customer support while ensuring superior customer service and satisfaction.

The job duties are as follows:

Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following: Leadership and Customer Experience: Lead a team of Customer Success Managers to exceed customer experience objectives and manage people effectively with the Public Sector Federal Segment. Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement. Operational Management and Efficiency: Direct daily activities and execution of Ordering, Pricing and Contracting support requests to achieve revenue goals and reduce expenses. Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning. Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.

Required Clearance:

Public Trust (#publictrust) (#clearable)

Required Qualifications:

Job Contribution: Oversees Federal CSM team, responsible for executing Support Requests, assigning tasks, and adherence to company policies. Manage large, complex business to business sales offload functions. Utilizes strong product and pricing knowledge, exercises judgment and resolves complex problems. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates

Desired Qualifications:

Bachelor’s degree (BS/BA) desired. 5+ years of related experience. Strongly prefer experience with Public Sector

Our Associate Director - Success Manager's earn between

$141,300 - $211,900 (Alpharetta and Orange Park)

$158,200 - $197,800 - $237,400 (Chantilly, Columbia, Dallas and Middletown)

Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

Time Type:

Location:

Salary Range:

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.

Public Trust clearance required; 5+ years related experience; Bachelor's degree desired; strong preference for Public Sector experience; leadership of Federal CSM team.

Key Responsibilities

• leading customer success team
• analyzing data
• managing operations

Job Details

• Category: Customer Service
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — Alpharetta or Chantilly or Columbia or Dallas or Middletown or Orange Park
• Salary: USD 158,200 – 237,400 / year
• Languages: English

Benefits

• Generous paid time off
• Tuition reimbursement
• Retirement plan
• Generous parental leave

About AT&T

A global telecommunications company providing secure, IP-enabled, cloud-based network solutions and professional services. — Industry: Information Technology