Job Description:

• Serve as a primary point of contact and trusted advisor for leaders within the Care organization
• Coach and partner with Supervisors and Managers on people-related matters
• Own performance-management work for assigned leaders and teams, including coaching, documentation, corrective action, performance improvement plans, annual follow-through, and related follow-through
• Advise leaders through complex performance, conduct, and policy matters
• Strengthen leader capability through guidance, coaching, tools, real-time feedback, training, and templates
• Manage expectations with leaders and cross-functional partners by clarifying roles, timelines, risks, decisions, and next steps
• Analyze data and trends to identify opportunities, risks, and inconsistencies and translate insights into recommendations
• Develop and improve performance-management resources, processes, and communications
• Provide employee-relations support and assist employees and leaders in resolving workplace concerns
• Act as a subject matter expert on performance management, workplace concerns, reasonable accommodations (ADA), wage and hour compliance, and involuntary terminations
• Build collaborative relationships with Talent Management, HR Operations, Compliance, Talent Acquisition, Learning & Development, and Legal
• Develop and implement strategies, programs, and policies to enhance employee engagement, leader effectiveness, and organizational performance
• Navigate ambiguity and shifting needs using sound judgment to prioritize work and move matters forward

Requirements:

• 2+ years of progressive experience in HR business partnering, employee relations, or performance management
• Experience working in high-volume, frontline, or contact center environments, including support for non-exempt employees
• Demonstrated ability to coach and advise leaders through performance management, including feedback, documentation, corrective action, and performance improvement plans
• Strong understanding of employment laws and HR best practices
• Proven ability to build trusted, collaborative relationships and influence leaders across levels and functions, providing clear, direct, and practical advice
• Strong problem-solving and communication skills, including the ability to manage expectations, translate complex issues into practical recommendations, and move work to resolution
• Strong judgment, attention to detail, and discretion when handling sensitive matters
• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
• Experience in a healthcare organization preferred

Benefits:

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options, including disability insurance
• Paid Time Off (PTO)
• Discretionary Time Off (DTO)
• 12 weeks of 100% Paid Parental leave
• Fertility coverage
• $25,000 for surrogacy/adoption
• Paid leave for failed treatments, adoption or pregnancies
• Work-From-Home reimbursement to support team collaboration home office work

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