Role Summary

Responsible for analyzing, optimizing, and troubleshooting mobile data connectivity processes (APN settings, IP allocation, GGSN/PGW interactions) to ensure seamless user experience and efficient network operations.

• Education: Bachelor’s degree in computer science, Telecommunications, Electrical Engineering, or a related field.

• Experience: 6+ years in mobile network operations, RAN, core network support, or as a technical analyst.

Preferred knowledge

• Knowledge in APN & Process enhancements.

• Knowledge of IMS (IP Multimedia Subsystem) and VoLTE/VoNR.

• Certifications in mobile networks or process improvement (e.g., Lean/Six Sigma).

• Experience with scripting languages (Python) for automation of data analysis

Technology Experience:

• Domain Knowledge: In-depth understanding of 4G, and 5G network architectures, specifically focusing on session management and packet data handling.

• APN Configuration: Expertise in configuring and troubleshooting APN parameters (APN Name, Type, MMSC, Proxy, Authentication types) on various mobile OS platforms (Android, iOS).

• Packet Analysis: Proficiency in using network protocol analyzers (e.g., Wireshark) to analyze packet traffic and identify causes of packet loss, latency, or connection failures.

• Data Analysis: Strong proficiency in Excel and data analysis tools to track performance metrics (KPIs) and identify trends in connectivity issues.

• System Knowledge: Understanding of GGSN/PGW (Gateway GPRS Support Node / Packet Data Network Gateway) functionality within the mobile core.

• Troubleshooting: Ability to diagnose complex connectivity problems, such as failed data sessions, improper IP assignments, or roaming issues.

• Process Mapping: Ability to document and optimize current APN provisioning or troubleshooting workflows to improve efficiency.

• Data-Driven: Ability to interpret, analyze, and present technical data to stakeholders to drive decision-making.

Interpersonal skills:

• Communication: Strong interpersonal and written communication skills to explain technical issues to non-technical teams.

• Team Collaboration: Ability to work with cross-functional teams, including network engineers and customer support.

• Proactive Problem Solving: Ability to identify potential network bottlenecks before they affect end-users.

• Attention to Detail: Meticulous approach to reviewing network configuration files and logs.

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