We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work on a scale across all devices and digital mediums, and our people exist everywhere in the world (18000 plus experts across 40 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Role – Support Lead - Media Operations Location - Remote Canada Employment Type – Fulltime / Contractor

Job Overview

• Experience with Operative's Integrated Broadcast Management System (IBMS), or MediaGenix's WHATSOn or other distribution and scheduling software is a mandatory requirement for this role. 
• Experience leading a team of Application Support Analysts -Working knowledge of the Windows operating environment.
• Competency in relational database structures, particularly SQL and Oracle PL*SQL.
• Experience in Service Desk environments and IT ticket resolution workflows -Experience with Service Now, Jira or other ticket management software.
• Experience with process documentation and process documentation tools (such as PowerPoint and Visio).
• Excellent analytical, communication (both verbal and written), facilitation/organizational skills.
• Very strong results with people and thought leadership skills.
• Strategic, innovative thinking and vision.
• Strong business acumen.
• Excellent analytical skills.
• Excellent organizational skills with particular attention to detail.
• Ability to work independently in a fast-paced environment.
• Ability to learn new skills and concepts quickly.
• Experience with enterprise reporting environments such as Business Objects, Crystal reports a plus.

Must have Skills

• Minimum 10 years of experience.
• MediaGenix's WHATSOn, Media Industry, Scheduling Platform, Integrated Broadcast Management System (IBMS).

Good To Have Skills

• Integrated Broadcast Management System (IBMS).
• Experience in the Media industry is a plus.
• Solid understanding of technology.
• Undergraduate Degree should be fine.  

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.

Minimum 10 years experience; experience with MediaGenix WHATSOn, IBMS, or similar scheduling software; team leadership; Windows, SQL/Oracle PL*SQL, Service Now/Jira; process documentation; undergraduate degree.

Key Responsibilities

• leading support team
• managing ticket workflows
• documenting processes

Skills & Tools

MediaGenix WHATSOn, Integrated Broadcast Management System (IBMS), SQL, Oracle PL*SQL, Service Now, Jira, PowerPoint, Visio, Business Objects, Crystal reports

Job Details

• Category: Information Technology
• Seniority: Senior Level
• Commitment: Full Time, Contract
• Workplace: Remote — Canada
• Languages: English

About Nagarro

A digital product engineering company that builds products, services, and experiences across all digital mediums. — Industry: Information Technology