Working as a part of the global Sales Operations team, the Operations Analyst will demonstrate integrity and excellence in the provision of support to the Commercial organisation.

The Operations Analyst role will primarily revolve around the calculation, administration and communication of the commission and bonus plans for the global Commercial organisation and will work closely with other departments such as Sales and Finance to ensure that all activities are completed to a high degree of accuracy. The role will also have involvement in in ongoing Commercial reporting requirements as well as helping to maintain dashboards on our BI system (Sisense). The team has a reputation for high standards and high-quality data provision, and this reputation needs to be maintained at all times.

The  Operations Analyst is expected to continually evaluate the tasks they undertake and to look for opportunities to improve existing processes.  The Junior Operations Analyst will be expected to work as a member of the wider Sales Operations team to implement new ideas and initiatives that support the efficiency of the Commercial organisation.

Key Responsibilities

• Calculate regular commission and bonus payments and work to strict deadlines to ensure that payments are submitted to payroll on time for processing.
• Communicate targets and compensation statements in a timely manner.
• Manage and respond to queries promptly and professionally.
• Production and collation of all compensation related documentation.
• Prepare and maintain dashboards and reporting in various platforms.
• Ensure the integrity and consistency of corporate data.
• Prepare and distribute various reporting across the Commercial organization.
• Review team processes and own work methods with a view to improve efficiency and effectiveness of allocated tasks.
• Create and maintain strong relationships within the Commercial organisation and across the business.

Skills & Experience

• Highly numerate with excellent attention to detail.
• Strong Microsoft Excel skills.
• Able to thrive under pressure in a busy environment.
• Flexible “Can do” attitude.
• Organized approach to all tasks.
• Good team player with the ability to work on own initiative as required.
• Ability to communicate confidently.
• Excellent time management and deadline oriented.
• Experience in working with large volumes of data.
• Experience with Salesforce Lightning or other CRM systems.
• Knowledge of and experience with Business Intelligence platforms (e.g. Sisense).
• Previous experience is a fast-moving, sales orientated company.
• Strong business acumen.
• Educated to degree level.

RWS is a global AI solutions company empowering the world’s most trusted enterprise AI.

Our proprietary Cultural Intelligence Layer, powered by 250,000 data specialists, cultural and language experts and deep domain professionals, backed by 45+ patents, makes enterprise AI culturally fluent, contextually accurate and secure, ensuring every interaction reflects a brand’s tone, context and customer values.

Through our Generate, Transform and Protect segments, we deliver intelligent content, enterprise knowledge, large-scale localization and IP protection for global growth. Trusted by 80+ of the world’s top 100 brands, RWS provides the confidence, governance and expertise organizations need to deploy AI safely, responsibly and at scale.

Headquartered in the UK, RWS is listed on AIM (RWS.L).

More information: rws.com.

RWS Values

We Partner, We Pioneer, We Progress – and we´ll Deliver together.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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Degree level education; strong Microsoft Excel skills; experience with Salesforce Lightning or other CRM systems; knowledge of BI platforms like Sisense; experience with large data volumes; strong numeracy and attention to detail.

Key Responsibilities

• calculating commissions
• maintaining dashboards
• preparing reports

Skills & Tools

Microsoft Excel, Salesforce Lightning, Sisense

Job Details

• Category: Business Operations
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — India or United Kingdom
• Languages: English

About RWS Group

A global AI solutions company empowering trusted enterprise AI with cultural intelligence and localization expertise. — Industry: Information Technology