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AWS Connect Technical Architect
This is a remote position.
Amazon Connect Technical Architect (Remote, Colombia)
About the RoleWe are seeking an Amazon Connect Technical Architect to join a global technology company specialized in cloud-based contact center and AI-driven solutions. In this role, you will be responsible for designing, developing, and delivering complex Amazon Connect implementations that integrate AWS services such as Lambda, Lex, CloudFormation, and CRM platforms like Salesforce Service Cloud Voice. This position requires a strong balance of hands-on technical expertise and architectural leadership, as well as advanced English communication skills to collaborate effectively with global teams and enterprise customers.
Requirements
Advanced English level (C1) – required for communication with international teams
Strong experience in AWS cloud architecture and services
Hands-on scripting or coding with Python, Java, C#, .NET, or Node.js
Deep understanding of Amazon Connect architecture and Contact Flow Design
Experience with Lambda, CloudFormation, Lex integration, and call routing
Expertise in CI/CD tools such as Jenkins, GitLab CI/CD, CodeDeploy
Experience building API integrations, especially with WFM, CRM, and contact center systems
Knowledge of communications protocols such as WebRTC and SIP
Strong presentation and communication skills with both technical and non-technical stakeholders
Ability to lead enterprise-level technical initiatives with minimal oversight
⭐ Nice to Have
Experience with Infrastructure as Code using AWS CDK or Terraform
Experience setting up monitoring and logging for AWS infrastructure
Knowledge of Salesforce Service Cloud
Familiarity with contact center platforms like Genesys, Twilio, Avaya, Cisco
Experience with outbound dialers and campaign management
Understanding of Agile and Scrum methodologies
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Certifications:
AWS Cloud Practitioner
AWS Developer Associate or Professional
AWS Solutions Architect Associate or Professional
Salesforce Certified Administrator
Advanced English level (C1) – required for communication with international teams
Strong experience in AWS cloud architecture and services
Hands-on scripting or coding with Python, Java, C#, .NET, or Node.js
Deep understanding of Amazon Connect architecture and Contact Flow Design
Experience with Lambda, CloudFormation, Lex integration, and call routing
Expertise in CI/CD tools such as Jenkins, GitLab CI/CD, CodeDeploy
Experience building API integrations, especially with WFM, CRM, and contact center systems
Knowledge of communications protocols such as WebRTC and SIP
Strong presentation and communication skills with both technical and non-technical stakeholders
Ability to lead enterprise-level technical initiatives with minimal oversight
Experience with Infrastructure as Code using AWS CDK or Terraform
Experience setting up monitoring and logging for AWS infrastructure
Knowledge of Salesforce Service Cloud
Familiarity with contact center platforms like Genesys, Twilio, Avaya, Cisco
Experience with outbound dialers and campaign management
Understanding of Agile and Scrum methodologies
-
Certifications:
AWS Cloud Practitioner
AWS Developer Associate or Professional
AWS Solutions Architect Associate or Professional
Salesforce Certified Administrator
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