Company Overview Hero Practice Services delivers quality dental, vision, and orthodontic care to children in underserved communities at 30+ offices across seven states. Our core values we live by are: integrity, mission driven, patient first, accountability, compassion, and teamwork. Become a Hero and join us on our mission to help underserved kids! Generous pay PTO and paid holidays Career growth within your practice and the region Medical, dental, vision insurance, 401K & more Position Overview We are currently seeking a Bilingual Care Scheduling Coordinator to convert calls of non-English speaking patients to appointments through a high-quality and compassionate educational experience in support of our patients’ overall health. This position will be at-will, meaning either the employer or the employee may terminate the employment at any time, with or without cause or prior notice. Pay range: $18.50/hr Job Responsibilities Schedule appointments requested and agreed to by the patient or responsible party Translate conversation and documents in English from a foreign language Answer all inbound calls and complete required outbound phone calls, emails, or chats in an attentive and professional manner Answering patient inquiries, translate patient/company needs, and solve patient issues Resolve customer support problems Take ownership over call quality, utilizing reference materials and tools, scripting, etc. to ensure positive outcomes Job Qualifications At least one year of customer service or call center experience Bilingual in Spanish Adequate typing skills (30+ wpm) Demonstrated experience with Windows Ability to work a flexible schedule In addition to the job description, you will be asked to perform other duties that support the business and our mission.