Job Description:Please read entire description for hours and bilingual requirements About the Role As a member of the Clinical Team, you will be responsible for supporting the Icon Orthopedic PA or NP in the execution of a patient's treatment plan.This will involve both direct patient contact via text/email/phone as well as administrative task completion in multiple digital platforms.You will become the right hand person of the Clinician and a trusted advocate for the patient.Responsibilities Build trust with patients with an empathetic attitude and working knowledge of healthcare Communicate and collaborate with external office staff as well as other members of the Icon clinical team Prioritize the patient experience navigating their MSK care journey with unparalleled customer service Complete tasks as directed by clinician in a fast paced environment You May Be The Ideal Candidate if You HaveAt least 3 years of customer service in a healthcare setting Ability to use multiple digital tools for record keeping and patient care directives Excellent interpersonal skills and ability to engage patients Ability to effectively communicate with other members of the Icon Team Hard-working, flexible and able to handle the pressure of a fast-paced quickly evolving environment Ability to problem solve independently and think on your feet as needs arise MUST BE BILINGUAL ENGLISH AND VIETNAMESE Several openings in both EST and CST Full benefits package on hire Fully Remote Salary 52k per year Job Type:Full-time Pay:$52,000.00 per year Benefits:401k Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Language:Vietnamese and English (Required) Work Location:Remote Powered by JazzHR. Experience: 3 years required