About the Role

The organization is seeking a Business Analyst / Adoption Specialist to support an initiative aimed at increasing the adoption of electronic reporting among healthcare providers and facility administrators. This role focuses on helping external users onboard to the system, complete account enrollment, improve reporting workflows, and resolve basic technical issues. The ideal candidate combines business analysis and end-user support experience with strong communication, customer service, and troubleshooting skills. You will work directly with healthcare facilities, administrators, and clinical staff to understand their current processes, guide them through system use, and communicate issues to technical teams when additional support is needed.

Key Responsibilities

Conduct outreach to healthcare facilities, administrators, and clinical staff to understand existing reporting workflows and encourage electronic reporting adoption. Assist external users with Single Sign-On (SSO) account creation, credential recovery, password resets, and account-linking issues. Assess facility readiness, review usage metrics, and recommend operational workflows that support effective electronic reporting. Identify, document, and escalate system defects and workflow bottlenecks to technical leads and quality assurance teams. Guide users through system navigation and direct them to relevant training materials and operational resources. Provide tier-1 technical support for user access and system-related questions. Analyze user issues, document process workflows, and explain technical steps to non-technical stakeholders. Maintain structured weekly status reports and project tracking records.

Required Qualifications

At least 4 years of IT industry experience involving business analysis, end-user support, technical customer service, or stakeholder onboarding. At least 4 years of business analysis experience. At least 2 years of customer service and/or end-user support experience. At least 2 years of experience using Microsoft Office applications. Strong proficiency in Microsoft Office. Familiarity with web portal troubleshooting, SSO workflows, and basic account provisioning. Excellent written and verbal communication skills, including the ability to provide technical guidance to professional audiences. Strong analytical and problem-solving skills, with the ability to assess user issues and document business processes. Location and Work Arrangement This is a remote position based in a role listing associated with Harrisburg, Pennsylvania. Occasional travel to Harrisburg may be required for monthly meetings or training. Schedule and Employment Type This is a long-term contract position with an expected duration of 9 months and 27 days. The schedule is Monday through Friday, 40 hours per week. Salary & Benefits The stated rate is $25.88 per hour. Additional benefits were not specified in the listing.