Job Description: Job Title: Business Process Consultant Job Location: Remote with 50% Travel Years of Experience Required: 8+ Key Responsibilities: · Act as the functional solution lead for smaller or less complex engagements and delivery teams. · Develop strong expertise in one or two ServiceNow offerings and apply aligned industry knowledge to customer challenges. · Lead customer workshops, analyze current workflows, and design future-state processes aligned with the customer journey and desired business outcomes. · Translate complex business requirements into functional specifications, configuration needs, agile user stories, acceptance criteria, testing strategies, and knowledge-transfer materials. · Identify opportunities for process improvement, automation, adoption, and measurable value realization. · Lead functional participation in solution build and configuration, sprint planning, data migration, testing, UAT, defect remediation, transition, and closeout. · Train customers to create and maintain their own user stories, acceptance criteria, testing strategies, and knowledge-transfer documentation. · Coach and mentor Business Process Consultants and Associate Business Process Consultants on solution design, skill development, and project challenges. · Contribute leading practices and lessons learned across the Business Process Consultant community and provide customer-based feedback to product development. · Maintain current skills and certifications for the aligned workflow and clearly relate ServiceNow capabilities and solution stories to the customer’s industry and operating context. Delivery Lifecycle Expectations · Initiate: Review process guides, technical documents, and customer training materials; attend internal knowledge transfer; shape workshop agendas, plans, schedules, and customer questionnaires; and provide process guidance during kickoff. · Plan: Lead and participate in workshops, gather and document business requirements, translate requirements into functional specifications and user stories, and advise on communications, acceptance criteria, mitigation plans, and applicable change-impact or workforce-transition plans. · Execute: Lead functional participation in solution build and configuration, drive sprint planning and data migration, and lead functional testing based on solution complexity. · Deliver: Guide UAT migration and defect remediation and shape adoption strategies, training plans, transition activities, and customer readiness. · Close: Review defect remediation, oversee incorporation of production feedback, coordinate the production deployment decision with the customer, and provide input for closeout and lessons learned. Qualifications · Deep workflow expertise and industry-domain knowledge aligned with the supported Ser viceNow offering. · Demonstrated success independently leading functional delivery for smaller engagements or teams and driving complex issues through analysis and resolution. · Strong customer-facing advisory, workshop facilitation, process-design, requirements, user-story development, testing, training, and stakeholder-management skills. · Experience translating complex business requirements into configuration needs and identifying process-improvement and automation opportunities. · Required certification: ServiceNow Certified System Administrator (CSA). A Certified Implementation Specialist certification in the aligned workflow is preferred. · Working knowledge of Scrum, ITIL, and the Now Create methodology; Scrum and ITIL certifications are optional. · Ability to independently use AI to optimize workflows, tailor customer solutions, and inform strategic decisions. · Ability to clearly explain AI system design, ethical implications, platform use cases, and responsible, value-driven AI adoption. · Ability to travel up to 50%. Mandatory: Candidate must have active certification in ServiceNow at present