Remote Opportunity

Must Have: Lead or primary BPC on 2+ end-to-end SNow implementations involving CMDB, CSDM and/or ITOM (3+ strongly preferred). Can substantiate each implementation: client context, scope, their exact role, decisions owned, deliverables, challenges, outcomes and lessons learned. Strong functional CMDB and CSDM knowledge: service-model concepts, CI lifecycle, class and relationship governance, ownership, data quality and process integration. Working ITOM knowledge: use cases and operating impact of Discovery, Service Mapping, Event Management, identification and reconciliation, MID Server dependencies and monitoring workflows. Client-facing consulting skills: workshop facilitation, executive communication, conflict resolution, decision framing and diplomatic challenge of stakeholders. Requirements translation: turns outcomes into epics/features, functional requirements, user stories, acceptance criteria, test scenarios and readiness artifacts. Agile or scaled delivery experience alongside architects, POs, PMs, developers, testers, data owners and operations teams. Excellent written and process-documentation skills in Visio, PowerPoint, Word, Excel, Azure DevOps, Jira or similar. SNow certifications: CSA; a CIS aligned to Discovery, Service Mapping, Event Management or Data Foundations; current CSDM/CMDB training. These support, but do not replace, verified delivery experience. ITIL 4 Foundation or advanced service-management credentials. Pay Range: $75-$80/hr. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.