IMRI is seeking an experienced Business Systems Analyst / Workflow Implementation Consultant to support the implementation and adoption of an automated document routing solution for IMRI's client. The work will be done in 3 phases starting November 2nd ending April 2027. The project overall will be about 180 hours, and the work will be remote on a part-time basis. The ideal candidate will serve as a bridge between the customers' business users, executive office staff, and the technical implementation team. The individual should be comfortable working directly with non-technical users, explaining new tools and processes clearly, coordinating testing, documenting feedback, supporting adoption, and calmly triaging issues during implementation and production support.

Key Responsibilities

Work directly with GM Office and system executive office personnel to understand document-routing processes, business requirements, and user needs. Serve as a liaison between customers' stakeholders and the technical implementation team. Help business users understand and successfully adopt the new workflow platform. Explain system functionality and new processes clearly to non-technical and executive-level users. Coordinate and support User Acceptance Testing (UAT) and other testing activities. Develop, maintain, and organize test scenarios, test scripts, results, defects, and user feedback. Document business requirements, workflow requirements, process changes, and implementation issues. Track feedback from stakeholders and ensure issues are communicated to the appropriate technical resources. Triage incidents and user-reported issues in a calm, organized manner and help determine appropriate escalation paths. Support workflows involving: Document acceptance and approval, Separate accept and signature steps, Required reasons for declines, Document rerouting, Backup or alternate signers, Batch approval queues, Version management, Audit trails, Electronic signatures Assist users with workflow-related questions involving document status, routing, approvals, and signatures. Support validation of searchable and accessible PDFs. Assist with validation of dashboards and reporting related to document status and cycle times. Help prepare user documentation, quick-reference guides, training materials, and process documentation. Participate in training, demonstrations, rollout activities, and post-implementation support. Support the final-release transition in which designated LADWP staff will be able to use a drag-and-drop designer to build and maintain their own workflows. Required Qualifications 4-5 years of experience working as a Business Systems Analyst, Business Analyst, Implementation Consultant, Application Support Analyst, or similar role. Experience working directly with business stakeholders and translating business needs into clearly documented requirements. Strong interpersonal skills and the ability to work professionally with executive office personnel and non-technical users. Experience coordinating or participating in: User Acceptance Testing (UAT), Test script preparation, Defect tracking, User feedback management, Issue and incident triage Strong organizational and documentation skills. Ability to manage multiple issues, questions, and stakeholder requests in an organized manner. Strong verbal and written communication skills. Ability to explain technical concepts and system functionality in clear business terms. Experience supporting implementation, rollout, or adoption of enterprise business applications. Ability to remain composed and methodical when troubleshooting or coordinating resolution of user issues.

Preferred Qualifications

Experience as a business user or functional user of Microsoft Power Platform. Experience using Microsoft Teams in a business or project environment. Experience using Adobe Acrobat Sign or similar electronic-signature technology. Familiarity with SharePoint Online and document-management processes. Experience working with automated approval or document-routing workflows. Familiarity with role-based access, document versioning, audit trails, and electronic approval processes. Experience supporting public-sector, utility, or other highly structured enterprise environments. Experience developing training materials, job aids, test documentation, or standard operating procedures.