Position Purpose: Accurately enter and process member provider selection requests and all other administrative operational tasks. Education/Experience: High school diploma or equivalent. 1+ years of data entry or general office experience. Track and process various change requests forms and doctor selection requests received through the member portal and other system queues timely and accurately Process provider termination requests by performing membership moves and initiate termination letter requests to affected membership Manually process provider selections for members unable to assign through the health plan’s auto •assignment systematic process Track and report provider selection errors demonstrated by call center representatives Retrieve and process all incoming returned mail and fax requests Process all provider member Client-enrollment requests. EEO “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.” ============== Position Purpose: Accurately enter and process member provider selection requests and all other administrative operational tasks. Education/Experience: High school diploma or equivalent. 1+ years of data entry or general office experience. Track and process various change requests forms and doctor selection requests received through the member portal and other system queues timely and accurately Process provider termination requests by performing membership moves and initiate termination letter requests to affected membership Manually process provider selections for members unable to assign through the health plan’s auto •assignment systematic process Track and report provider selection errors demonstrated by call center representatives Retrieve and process all incoming returned mail and fax requests Process all provider member Client-enrollment requests. Story Behind the Need What is the purpose of this team? What is driving this need? (ex. Backfill for FTE or CW, new project, business growth) Describe the surrounding team (team culture, work environment, etc.) & key projects. Do you have any additional upcoming hiring needs, or is this request part of a larger hiring initiative? 1. Purpose: Keying member/provider submitted correspondence claims with high quality and focused on meeting productivity goal. Backfill 1 FTE. Typical Day in the Role Walk me through the day-to-day responsibilities and a description of the project (Outside of the Workday JD). What are performance expectations/metrics? What makes this role unique? 1. Purpose: Keying member/provider submitted correspondence claims with high quality and focused on meeting productivity goal. Candidate Requirements Education/Certification Required: HS Diploma Preferred Licensure Required: N/A Preferred Years of experience required: 1+years if data entry and general office experience. Candidates must be able to key a minimum of 60 WPM with 95% accuracy or better Disqualifiers: No data entry experience; Not having reliable internet: People with Call center only data experience are not always ideal for this type of position. Additional qualities to look for: Healthcare data entry is preferred; Claims or Correspondence (appeals/medical records, etc.) preferred Top 3 must-have hard skills stack-ranked by importance 1 Data Entry Experience / High attention to detail with accuracy / technical proficiency / organized 2 Independent work, no distractions (during work hours, candidate will be focused on data entry/high volume) fast paced, heavy workflow. 3 Works Remote without disruption and working internet (if internet goes down, use hotspot) Candidate Review & Selection Shortlisting process Candidate review & selection Interview information Onboard process and expectations Projected Manager Candidate Review Date: Within 24 hours Type of Interviews Teams meeting CAMERA ON Required Testing or Assessment (by Vendor): AGENCIES – please perform Typing test prior to submittal (Candidates must be able to key a minimum of 60 WPM with 95% accuracy or better) Next Steps Do you have any upcoming PTO? No Colleagues to cc/delegate Kourtney Munger/ Andrea Pettus Compliance Questions (Department of Defense) Will this role operate, support, or utilize DOD data, systems, and/or infrastructure, requiring a National Agency Check with Law and Credit Checks (NACLC)? (Vendors: If yes, NACLC check is required). No