Job DescriptionJob Description Call Center Representative - Non-Emergency Medical Transportation (NEMT)Location :100% Remote, only in the state of KansasJob Type :Full-Time HourlyMake a Difference-One Ride at a Time!Are you a great listener with a calm voice and a heart for helping others? Join our friendly, fast-paced team where your compassion and attention to detail help people access the care they need.As a Call Center Representative in our Non-Emergency Medical Transportation (NEMT) department, you'll be the first point of contact for individuals who rely on us to get to and from their medical appointments.What You'll DoAnswer incoming calls with patience, care, and professionalismSchedule transportation with accuracy and empathyFollow client guidelines and stay in full compliance with local, state, and federal regulationsUpdate and manage trip information in our system with precisionCommunicate clearly with members, transportation providers, and healthcare facilitiesStay cool under pressure and work through changes or concerns with confidenceMeet performance goals while keeping customer service at the heart of every callWhat We're Looking ForHigh school diploma or equivalentPrevious experience in a call center, healthcare, transportation, or customer service role is a plusStrong communication and listening skillsAbility to follow policies and procedures closely while staying focused on the bigger picture-helping peopleOrganized, detail-oriented, and able to multitaskComfortable with basic computer systemsWhy You'll Love Working With UsSupportive, positive team cultureMeaningful work that makes a real impact every dayPaid trainingRecognition for great performance and serviceEligible to enroll in health benefits after 30 days as a full time employeeJoin Us!If you're passionate about helping people, value structure and clear procedures, and want to work in a positive environment where your efforts truly matter-we want to meet you! Come be a part of something bigger and help us keep healthcare accessible for everyone..