Who We AreAccess TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems.The Access TeleCare technology platform Telemed IQ enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty.We provide healthcare teams with industry-leading solutions that drive improved clinical care patient outcomes and organizational health.We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commissions Gold Seal of Approval and have maintained that accreditation every year since inception.We love what we do and if you want to know more about our vision mission and values visit to check us out.The OpportunityWe are seeking a dynamic and results-driven Care Coordinator to serve as the face of Access TeleCare in the market working in tandem with clients and Access TeleCare clinicians to drive high quality clinical outcomes client satisfaction and provider satisfaction.As an expert in technical systems for Behavioral Health the Care Coordinator also serves as a key liaison between clinical teams technology platforms and operational leadership.This Care Coordinator is responsible for the implementation optimization and support of digital health platforms electronic medical records (EMRs) used across behavioral health services ensuring that platforms align with clinical workflows regulatory standards and organizational goals to improve patient outcomes and provider efficiency.What youll doCollaborate with clinical leadership to develop and document client-specific clinical workflows monitor the quality of care delivered and promptly address any gaps or issuesPartner with providers and clients to ensure key quality metrics are being met (e.g.documentation timeliness)Serve as primary point of contact for on-service providersPartner with clinical leadership and clients to address provider pain points to drive provider satisfaction and retentionServe as primary operations point person with clientsCollaborate with the client services team to ensure client goals and retention are metPartner with Implementation team and other internal stakeholders to successfully launch new programs including by establishing workflows and setting up appropriate internal systemsCreate and update facility schedules that achieve practices quality and provider satisfaction goalsEnsure sufficient staffing is in place to support vacation and holiday schedulesServe as subject matter expert on core clinical software systems supporting clients providers and peers in utilization of CRM and TIQContribute to cross-functional initiatives with clinical and tech componentsOther duties as assignedWhat youll bringBachelors degree in a relevant fieldField related certifications a plus1-2 years of experience in health care services case management or hospital administration2 years of experience in EMR training or clinical systems supportExcellent organizational and interpersonal skillsExcellent project management skillsRobust computer skills including Microsoft Office suiteAbility to multitask and prioritize tasksUnderstanding of provider schedulingAble to act decisively and maintain discretionFamiliarity with common EMRs used in behavioral health (e.g.Netsmart Credible Epic etc)Strong communication and interpersonal skills with the ability to train diverse learner groupsBackground in clinical practice especially within behavioral healthAbility to analyze workflows and suggest training or process improvementsProven ability to thrive in a high growth fast-paced organization and 100% Remote based environmentMust be able to remain in a stationary position 50% of the timeWhy Join Access TeleCare100% Remote work with national impact and executive visibilityComprehensive benefits health dental vision life and 401(k)Flexible vacation and wellness days we value performance and balanceCulture of ownership transparency and results where the best ideas riseAbout our recruitment process :We dont expect a perfect fit for every requirement weve outlined.If you can see yourself contributing to the team we would like to speak with you.You can expect up to 3 interviews via Zoom.Access TeleCare is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to age marital status national origin disability protected veteran status race religion sex or any other characteristic protected by applicable laws regulations and ordinances.Required Experience :ICKey SkillsSenior Care,Hoyer Lift,Medical office experience,Dementia Care,Home Care,Nursing,Alzheimers Care,Administrative Experience,Meal Preparation,Medication Administration,Memory Care,Tube FeedingEmployment Type :Full TimeExperience :yearsVacancy :1. Experience: 2 years required