The CareIQ Scheduling Coordinator provides administrative customer service assistance to claimants, providers, and claims management by scheduling ancillary healthcare appointments. Utilizing proprietary systems and knowledge from training, a CareIQ Scheduling Coordinator will provide excellent telephonic and written customer service to both inbound and outbound customers. This role operates with a high focus on accuracy and urgency to ensure that appointments are scheduled quickly in alignment with the claimant and customer needs.

This is a remote position.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Proactively monitors and manages files using proprietary web based applications.
• Identifies potential problems and trends, proposes solutions and ensures no delay in care.
• Provides telephonic and written customer support services.
• Documents actions and correspondence between parties.
• Ensures files are complete with all appropriate documentation.
• Utilizes CorVel Intranet and SharePoint to remain current of all policies and procedures.
• Requires regular and consistent attendance.
• Complies with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP).
• Additional duties as required.

KNOWLEDGE & SKILLS

• Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment.
• Excellent written and verbal communication skills.
• Ability to meet designated deadlines.
• Computer proficiency and technical aptitude with the ability to utilize MS Office including Outlook and Excel.
• Strong interpersonal, time management and organizational skills.
• Ability to work both independently and within a team environment.

EDUCATION/EXPERIENCE

• High School diploma or equivalent required.

PAY RANGE

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location.  Pay rates are established taking into account the following factors:  federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions.  Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role.  The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $15.61 - $23.82 per hour

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT CORVEL

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries.   CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients.  We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities.  Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). 

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

#LI-Remote

High school diploma or equivalent required; computer proficiency with MS Office including Outlook and Excel; excellent communication and multi-tasking skills; ability to meet deadlines.

Key Responsibilities

• scheduling appointments
• providing customer service
• documenting actions

Skills & Tools

Microsoft Office, Microsoft Outlook, Microsoft Excel, SharePoint, CorVel Intranet

Job Details

• Category: Customer Service
• Seniority: No Prior Experience Required
• Commitment: Full Time
• Workplace: Remote — United States
• Salary: USD 32,468 – 49,545 / year
• Languages: English

Benefits

• Generous paid time off
• Retirement plan

About CorVel

A national provider of risk management solutions for workers' compensation, auto, health, and disability management industries. — Industry: Information Technology