Description As a Customer Support Representative for North America at Honeywell CCC, you will drive aftermarket business growth and act as a trusted advisor to customers throughout the lifecycle of their turbomachinery control systems. You will be responsible for developing and executing aftermarket sales strategies across the North America region, identifying opportunities for spare parts, service contracts, training, software updates, and modernization solutions. Working closely with Account Managers, Channel Partners, Engineering, and Service teams, you will help customers maximize the reliability, performance, and lifecycle value of their assets. In this role, you will impact customer satisfaction, installed base retention, recurring revenue growth, and aftermarket sales performance across North America.

Responsibilities

Drive aftermarket sales growth across the NA region, including spare parts, training, service contracts, software updates, and field services. Manage and maintain visibility of the CCC installed base within the territory. Serve as the primary point of contact for customer inquiries regarding parts, services, training, upgrades, obsolescence, patches, and lifecycle recommendations. Develop and execute lifecycle management campaigns in collaboration with Account Managers. Build and maintain a robust aftermarket opportunity pipeline and accurate sales forecast. Create, manage, and follow up on commercial proposals. Collaborate with Sales, Engineering, Service, and Proposal teams to deliver customer solutions. Maintain accurate opportunity tracking and customer engagement records within CRM systems. Meet or exceed assigned sales targets and business objectives. Travel across NA as required.

Qualifications

Must Have Minimum 2 years of experience in industrial automation, rotating equipment, technical sales, customer support, aftermarket sales, or related fields. 2 years of experience managing customer relationships and developing commercial opportunities. 2 years of experience preparing commercial proposals and managing sales opportunities in CRM. 2 Experience preparing commercial proposals and managing sales opportunities in CRM. WE VALUE Experience with turbomachinery controls, rotating equipment, compressors, turbines, or process automation. Experience in Oil & Gas, Petrochemical, Refining, LNG, Power, or Process Industries. Knowledge of lifecycle management, modernization programs, service contracts, and installed base management. Experience working with channel partners and distributors. Customer-focused mindset with strong commercial acumen. Bachelor's Degree in Electrical, Mechanical, Chemical, Mechatronics, or Control & Automation Engineering. Strong communication, organization, and problem-solving skills. Ability to travel throughout North America. The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates 10/17/2026. In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: https://benefits.honeywell.com/