Job Title: CCTV Monitoring Staff

Department: Security Operations

Reports To: Security Operations Manager

Role Overview:

The CCTV Monitoring Staff is responsible for overseeing live video feeds and alarm systems from a central command center. The primary goal is to identify suspicious behavior, verify security alerts (motion, tripwire, or heat sensors), and coordinate immediate responses through on-site audio interventions or by dispatching emergency services.

Key Responsibilities

• Active Monitoring: Observe multiple live camera streams to detect unauthorized access, loitering, or criminal activity.
• Alarm Verification: Analyze AI-triggered alerts (e.g., motion sensors, line-crossing, or facial recognition) to distinguish between genuine threats and false alarms.
• Remote Guard Tours: Conduct "virtual patrols" by switching between cameras at scheduled intervals to ensure site integrity.
• Health Checks: Regularly check that cameras, and network connections are fully operational.
• Troubleshooting: Report equipment malfunctions (e.g., blurry lenses, lost feeds, or power failures) to the technical team.
• Incident Logs: Maintain detailed, timestamped logs of all alarms, suspicious activities, and actions taken.

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Required Qualifications

• Experience in CCTV monitoring, security operations, or command center environments.

• Strong knowledge of surveillance systems, camera layouts, and monitoring protocols.

• Familiarity with incident reporting tools and case management systems.

• Ability to translate operational procedures into clear training content.

●Strong communication and facilitation skills.

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