About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere. With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

The Certification Exam Proctor is responsible for overseeing students attempting their certification exams. Proactive monitoring is conducted by observing students’ screens and web cameras (averaging of 6 students), and actively reporting any violation of Offensive Security Academic Policy. Proctor directly communicates with students, for any inquiries regarding the proctored exam, through live chat.

 This job involves quiet but vigorous monitoring of exams 24 hours a day, 7 days per week. Proctors will work five days per week, with a scheduled eight-hour shift and a 30-minute paid lunch break.

Duties and responsibilities

• Facilitate start of exams by following established procedures and protocols, handling an average of six (6) exams/students per hour.

• Conduct identity verification of students taking proctored exams.

• Conduct security checks by scanning the room, table, and other areas near the student’s exam workstation at the start of the exam and each time a suspicious activity is noted, which is not visible to the camera.

• Log exception events during the student exam process including breaks, departures from the room, naps, etc.

• Report any and all abnormalities/suspicious student activities noticed during the exam following established procedures, to uphold the integrity of all Offensive Security certifications.

• Follow established guidelines for system updates when a student fails to show up for an exam.

• Escalates any system or connectivity issues during the exam to the Student Administrator/Student Success Technical Support teams.

• Maintain a high attention to detail, with the patience and ability to watch students taking a multi hour exam, even at times where student activities may appear to be minimal.

• Contributes to overall project success and supports other assigned tasks as necessary.

ISO 17024

The employee shall perform all duties and responsibilities in alignment with the requirements of ISO/IEC 17024:2012. This includes adhering to the certification body's policies and procedures, maintaining the necessary competence for their role, and upholding principles of impartiality, confidentiality, and integrity throughout all certification activities. The employee is responsible for contributing to the development, implementation, and continuous improvement of the certification process as per the standards specified in ISO/IEC 17024.

Qualifications

• Strong written English language skills and the ability to communicate through live chat and document required reports in English.

• Previous experience in chat-based customer support is required.

• College level of any course ideally with IT discipline

• Previous experience in IT administration is a plus

• Excellent typing skills

• Needs to be very flexible in terms of schedule

• Ability to navigate and troubleshoot web-based programs, webcam, and microphone

• Ability to multi-task and communicate effectively

• A positive attitude and a sharp eye for detail

• Comfortable working in a repetitive task job

• Highly ethical with a sense of doing the right thing and recognizes the importance of a professional certification and what is at stake for the students.

Requirements

• Strong Internet connection (having a backup is a plus) – 100 mbps and up

• Living in a very secure place; having own personal space/room is a plus

• Permanent resident of Cebu  

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Strong written English, chat-based customer support experience, college-level coursework ideally in IT, excellent typing, flexible schedule, ability to troubleshoot web-based programs, webcam, and microphone, strong internet connection (100 mbps+), permanent resident of Cebu.

Key Responsibilities

• monitoring exams
• verifying identities
• reporting violations

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Cebu City, Cebu, Philippines
• Languages: English

About Offsec Services

A leading provider of continuous professional development and training for cybersecurity practitioners. — Industry: Information Technology