Title: Claims Associate - Consumer Location: Seven Hills, OH REMOTE Duration: 3 months Pre Screening Questions Have you ever worked in a high-volume, fast-paced claims processing environment before? If yes, please provide some details of your experience (volume and type of claims worked, specific goals, responsibilities for review and documentation, etc.)? What experience do you have working from home? How comfortable are you using the elements of Microsoft Office and using multiple systems at once? Can you give examples from your experience? What do you like/dislike about your current work environment? After Training Standard Hours of Operation: 8:00 am-5:00 pm ET (might be some flexibility on start and end times, depending on performance) 8.5-hour total shift including a 30-minute, unpaid lunch (8-hour workday) Associate will work their standard schedule Monday through Friday (40-hour workweek) Possible OT depending on business need Skills: Mastercard – LAC (1 position) Position: Claims Associate – Consumer End Date: TBD but continuously evaluated based on business need and performance Additional Details Internet plan with Download speed: 25 MB/sec Internet Upload speed: 8 MB/sec Must be able to have client computer plug directly into the router within their home. Must not work over WIFI connection in their home regardless of upload or download speed Looking for examiners with Property & Casualty licenses Must speak English and either Portuguese or Spanish The position is remote. We prefer they be on Eastern or Central time zone. No CA or NY hires if possible. Equipment will be provided (desktop, monitors, keyboard, mouse, headset, cables) but they may need to use a personal device to attend at the start of training. This will depend on arrival of equipment. Must have high-speed, broadband internet service with the following speeds: Training Schedule Starting Monday October 12, 2026 Monday through Friday 8:00 am-5:00 pm ET (assuming a 1-hour, unpaid lunch) 1-week training