Location: South Africa – Remote Hours: 14:00–23:00 SAST, Monday–Friday, aligned with U.S. Eastern business hours Employment: Permanent, Full-Time

Requirements

Key Responsibilities

• Own routine client and agency communication relating to active campaigns, reporting, launches, and delivery questions.
• Manage account calendars, reporting schedules, status calls, open items, and internal follow-through.
• Triage client questions and coordinate with Programmatic Operations, Data, and Dashboard teams where technical input is required.
• Translate technical campaign and data explanations into clear, concise, client-ready communication.
• Coordinate creative assets, tags, geographic requirements, timelines, and other launch dependencies.
• Walk clients through reporting and dashboard outputs and identify potential issues.
• Escalate delivery, relationship, and scope risks proactively.
• Maintain accurate account documentation and ensure commitments are recorded and followed through.

Must-Have Requirements

• 3+ years of experience in digital media, advertising, agency account management, client success, or a closely related environment.
• Ideally 4–6+ years of experience for independent client ownership.
• Exceptional written and spoken English.
• Proven ability to lead agency or brand calls independently and professionally.
• Strong project management, organisation, and follow-through skills.
• Ability to manage multiple accounts, priorities, and recurring deadlines.
• Good understanding of digital/programmatic media and campaign concepts.
• Strong judgment regarding when to resolve an issue independently and when to escalate.
• Strong Excel and Google Sheets skills.

Preferred Experience

• Programmatic campaign or DSP experience.
• Agency-side or white-label/reseller experience.
• Experience with media reporting or ad-tech clients.
• Familiarity with platforms such as DV360, Basis, Simpli.fi, Amazon DSP, Meta, or YouTube.

Success in the Role

• Clients receive fast, clear communication without needing to chase updates.
• Reporting and recurring deliverables are consistently delivered on time.
• Client requests are accurately triaged and communicated to technical teams.
• Risks and missing information are identified before they affect delivery.
• The technical delivery team can focus on execution without unnecessary client-management interruptions.

Important: This is a client-facing delivery role. It does not own sales, pricing, proposals, contract negotiations, renewals, upselling, or final media strategy.

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