Job Role: Client Partner - Edtech Job Location: New York City/New Jersey Job Type: FTE Job Summary Key Responsibilities: ● Client Relationship Management ○ Serve as the primary point of contact for US-based clients, ensuring consistent engagement and satisfaction. ○ Build long-term partnerships by understanding curriculum needs, platform challenges, and strategic learning goals. ○ Drive account growth through cross-sell and up-sell opportunities across Straive’s content, data, and engineering portfolios. ● P&L Management ○ Own annual P&L responsibility , ensuring profitability and revenue growth. ○ Manage budgets, forecast revenue, and optimize operational efficiencies across onshore/offshore teams. ○ Prevent account churn and improve delivery cost structures. ● Strategic Planning & Execution ○ Develop and execute account plans aligned with client learning objectives and Straive’s growth goals. ○ Ensure delivery excellence in digital publishing, platform modernization, and data engineering projects. ○ Stay ahead of EdTech trends, competitive landscape, and emerging technologies (LLMs, personalized learning pathways). ● Domain & Technical Expertise ○ Demonstrate deep knowledge of higher education, K-12 publishing, assessments, and digital content standards (LTI, QTI, SCORM). ○ Act as a trusted advisor, offering insights on modern learning experience design (LXD) and EdTech frameworks. ● Solutioning, Data & AI Innovation ○ Collaborate with technology teams to design innovative learning solutions leveraging analytics, Generative AI, and SaaS platforms. ○ Drive adoption of learning analytics, dashboards, and predictive models for student retention. ○ Propose scalable, secure, and cost-effective cloud-native architectures aligned with client objectives. Qualifications o Education: Bachelor’s in Business Administration, Education Technology, Computer Science, or related field (MBA preferred). o Experience: 10+ years in account management, client partnerships, or business development within EdTech/Higher Education/Digital Publishing. o Leadership: Proven success leading large, globally distributed teams and managing complex delivery architectures. o Commercial Scale: Direct P&L ownership of $5–6M with consistent revenue growth and profitability. o Industry Knowledge: Strong understanding of EdTech challenges, AI-native personalization, and compliance standards (FERPA, COPPA, WCAG). o Technical Acumen: Familiarity with analytics, cloud ecosystems, and AI-driven solutioning. o Soft Skills: Exceptional communication, negotiation, and executive presence with fluency in the US enterprise/institutional market. This job description is not intended to cover or contain a comprehensive listing of all responsibilities, duties, or activities that are required. Responsibilities, duties, and/or activities may change, or new ones may be added at any time with or without notice.