About Our Client: A leading Industrial AI company operating in the manufacturing sector, the organization provides real-time production insights through predictive and prescriptive technologies combined with operational data and customized AI agents. This approach enables production teams to improve uptime, reduce costs, and maximize yield and capacity, addressing challenges in operational efficiency. About the Opportunity: The CLIENT PARTNER, SCALED ACCOUNTS is responsible for managing a large portfolio of customers focused on retention, renewals, and consistent value delivery. This role oversees the post-sale customer lifecycle to ensure adoption of solutions, measurable value realization, and successful contract renewals. It emphasizes efficient management of high-volume accounts through prioritization, structured processes, and accurate forecasting to identify risks and renewal opportunities. Responsibilities: Manage a portfolio of up to approximately 100 accounts across SMB and mid-market segments Prioritize engagements based on renewal timing, risk signals, and growth potential Use dashboards, health scores, and triggers to manage accounts by exception Lead end-to-end renewal management including timeline creation, stakeholder alignment, and deal execution Maintain accurate, data-driven renewal forecasts with clarity on risk and expected outcomes Identify at-risk accounts proactively and implement mitigation plans Collaborate with Sales on pricing, packaging, and expansion opportunities Execute standardized engagement models such as program reviews and scaled QBRs Deliver clear, repeatable value narratives linked to customer outcomes and usage Identify and advance expansion opportunities based on customer signals Maintain disciplined use of systems like Gainsight and Salesforce for data accuracy Follow defined playbooks for renewals, risk management, and customer engagement Ensure high-quality data hygiene and documentation across accounts Partner with Technical Success Managers, Sales, Support, and Product teams for aligned customer outcomes Coordinate renewal and risk-related activities centrally Escalate product or delivery issues impacting retention in a timely manner Requirements: 5 to 8+ years of experience in customer success, account management, or renewal management in software or hardware environments Proven success managing high-volume portfolios with strong retention results Experience in renewal ownership and forecasting focused on predictability and risk mitigation Background in industrial manufacturing, digital transformation, or process optimization Ability to manage many accounts by prioritizing impactful efforts Strong process orientation with experience executing within structured frameworks Skill in interpreting customer health, usage, and risk signals to drive action Understanding of industrial environments and linking technical solutions to business outcomes Clear and concise communicator capable of delivering value messaging efficiently to a broad customer base Pay Range and Compensation Package: The pay range for this position in Colorado, California, and New York City is $120,000 to $155,000 OTE (80/20 split). Pay may vary based on education, qualifications, certifications, and experience. Benefits & Perks: Flexible paid time off Medical, dental, and vision insurance 401(k) match Stock options Paid parental leave Work from home and phone stipend Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.