Client-Side Project Manager - ADP Lyric About enhanceHCM enhanceHCM is a national professional services firm specializing in M&A Strategic HCM Consulting, Interim HR and Payroll Support, Project Management, Systems Implementation, and Tax Registration Support across a wide range of industries. Focused on optimizing Human Capital Management, we partner with middle market and Fortune 1000 organizations, private equity firms, and their portfolio companies to deliver high-impact solutions in complex, fast-paced environments. Our team brings decades of hands-on experience and deep functional expertise to every engagement, with a proven track record of delivering trusted, results-driven outcomes. We are actively seeking experienced professionals with expertise in Strategic HR, Payroll, Project Management, Systems Implementation, and Human Capital M&A. Ideal candidates are relationship-driven, highly organized, and thrive in solving complex business challenges with confidence and precision The Opportunity We're looking for a driven, strategic, and detail-oriented Lyric Implementation Project/Program Manager to join our team. In this role, you'll serve as the client-side project leader throughout the end-to-end implementation lifecycle, providing the governance, structure, and leadership necessary to drive successful enterprise HCM implementations. Acting as an extension of the client's team and a strategic partner to the software vendor, you'll serve as the liaison between both parties, ensuring alignment on project objectives, timelines, deliverables, and measures of success. You'll advocate for the client's business priorities while fostering a collaborative vendor relationship that supports shared accountability, effective decision-making, and successful implementation outcomes. This role requires more than traditional project coordination. You'll lead project governance, guide cross-functional teams, manage risks and escalations, and bring clarity and direction to complex implementation environments, including those involving API integrations and technical dependencies. Your ability to influence stakeholders, resolve challenges, and maintain momentum will be critical to delivering successful outcomes for both the client and the vendor. This is a remote, full-time opportunity for an experienced project or program manager who thrives in a dynamic, client-facing environment and brings a strong understanding of enterprise HCM implementations, stakeholder leadership, and vendor-client partnership management.

What You'll Do

Own Project Governance: Establish and lead project governance throughout all phases of the Lyric implementation lifecycle, including project planning, milestones, deliverables, decision-making, risk management, issue resolution, and accountability. Lead End-to-End Implementations: Provide client-side project leadership from initiation and planning through execution, testing, deployment, go-live, and stabilization, ensuring alignment with established project objectives and success measures. Serve as the Client's Advocate: Act as an extension of the client's team, representing its business priorities, operational requirements, and strategic objectives while ensuring concerns are addressed and commitments are met. Partner Strategically with the Vendor: Serve as the primary liaison between the client and software vendor, fostering a collaborative partnership, aligning expectations, resolving competing priorities, and maintaining shared accountability for implementation success. Lead Cross-Functional Teams: Coordinate and guide client stakeholders, vendor resources, technical teams, and functional subject matter experts across multiple workstreams, ensuring clear ownership, effective collaboration, and timely execution. Oversee Technical Dependencies and Integrations: Coordinate API integrations, data interfaces, and other technical dependencies within the HCM implementation, partnering with technical teams to identify risks, manage interdependencies, and drive resolution. Manage Risks, Issues, and Escalations: Proactively identify project risks, remove roadblocks, manage scope and timeline impacts, and lead de-escalation efforts when challenges arise. Facilitate productive conversations that restore alignment and keep projects moving forward. Drive Stakeholder Communication and Alignment: Establish clear communication channels, facilitate project status meetings and governance forums, communicate project health and risks, and ensure stakeholders have the information needed to make timely, informed decisions. Monitor Project Performance and Success Measures: Track progress against milestones, scope, budget, deliverables, and agreed-upon success criteria, providing visibility into project performance and driving corrective action when needed. Build Trusted Client Relationships: Develop strong relationships with client leadership, project teams, and vendor partners through proactive communication, sound judgment, accountability, and a consistent focus on client experience and successful outcomes. Ensure Mutual Project Success: Balance client advocacy with a collaborative vendor partnership, ensuring the implementation delivers meaningful business value for the client while supporting a productive, successful engagement for all parties. What You Bring Proven experience leading enterprise-level HCM software implementations, preferably with hands-on project or program management experience supporting ADP Lyric implementations from planning through go-live and stabilization. Strong understanding of API integrations, system interfaces, and technical dependencies within complex HCM implementations, with the ability to coordinate technical teams, manage integration risks, and drive resolution. Demonstrated expertise in project governance, including project planning, milestone management, risk and issue oversight, dependency tracking, stakeholder accountability, and executive-level reporting. Experience serving as a client-side project or program manager, acting as a liaison between the client and software vendor, advocating for client objectives while building a strategic, collaborative vendor partnership. Ability to lead cross-functional project teams, align business and technical stakeholders, coordinate multiple workstreams, and maintain momentum throughout complex, enterprise-level implementations. Strong analytical thinking and problem-solving skills, with the ability to navigate ambiguity, anticipate challenges, assess project risks, and drive timely resolution. Excellent communication and interpersonal skills, with a demonstrated ability to build trust, influence stakeholders, manage expectations, and establish credibility across executive leadership, client teams, vendor partners, and internal project teams. Advanced relationship management skills, including the ability to balance client advocacy with vendor collaboration, navigate competing priorities, and maintain productive partnerships throughout the implementation lifecycle. Skilled in de-escalation, conflict resolution, and stakeholder alignment, with the ability to manage challenging situations, facilitate difficult conversations, and drive productive, outcome-focused resolutions. Demonstrated ability to create structure, clarity, and alignment across multiple stakeholders in complex, fast-moving environments while maintaining accountability for project outcomes. Highly organized, with the ability to manage multiple priorities, deadlines, workstreams, and dependencies while maintaining visibility into project health, progress, and deliverables. Strong sense of ownership and accountability, with a proactive approach to identifying risks, driving solutions, enforcing governance, and keeping projects moving forward. Comfortable leading independently and collaboratively in fast-paced, evolving settings, with the leadership presence and judgment to provide direction and confidence throughout the implementation lifecycle. Project management certification (PMP, CAPM, or equivalent) is a plus. Why enhanceHCM? At enhanceHCM, we strive for excellence in every engagement and seek solution-driven professionals who thrive on making an impact. As a Lyric Implementation Project Manager, you'll play a key role as an individual contributor who leads with purpose - guiding clients, coordinating project teams, and aligning seamlessly with vendors and partners to ensure unified, successful outcomes. We foster a collaborative culture that values proactive thinking, professional growth, and balance. With a flexible remote environment and a team of high-performing experts by your side, you'll have the support and freedom to do your best work-while building a career that reflects your strengths and aspirations. Pay Range (where required by law): For roles posted in states that require it, we provide a pay range to help you decide if this opportunity is a fit. For this position, the hourly range is $70 - $90 per hour (actual pay will be based on experience, skills, and specific state/local requirements). Equal Employment Opportunity Statement enhanceHCM is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.