About The Company Parmele Disability Advocates is a dedicated legal advocacy firm specializing in Social Security Disability claims. With over 150 years of combined experience, our team has successfully assisted more than 61,000 individuals in obtaining the disability benefits they deserve. Originating as a two-person startup, we have grown into a robust organization with more than 150 employees serving clients across Missouri, Kansas, Arkansas, Oklahoma, and nationwide. Our culture emphasizes collaboration, professional growth, employee recognition, and meaningful work. We invest in our employees through company retreats, team-building activities, and celebrating individual achievements, fostering a supportive and dynamic workplace environment. About The Role We are seeking a compassionate, organized, and service-oriented Client Concierge to join our team. In this role, you will be the primary point of contact for clients navigating the Social Security Disability process, providing essential support, guidance, and reassurance throughout their journey. This position requires empathy and excellent communication skills to help clients feel heard and supported during what is often a challenging time. You will act as a liaison between clients, the Social Security Administration (SSA), and internal teams, ensuring cases move forward efficiently and clients remain informed. This role is well-suited for individuals who enjoy building relationships, problem-solving, and delivering exceptional client service in a fast-paced environment.

Qualifications

Prior customer service experience is required. Excellent verbal and written communication skills. Strong organizational skills with the ability to manage multiple priorities effectively. Exceptional attention to detail and follow-through. Ability to remain calm, professional, and compassionate when assisting clients in stressful or emotional situations. Self-motivated with the ability to work independently in a remote environment. Strong computer skills, including proficiency with Microsoft Office applications. Preferred qualifications include experience in legal services, healthcare, insurance, case management, or other client-facing professional environments. Experience communicating with government agencies or managing sensitive client information is a plus. Familiarity with Social Security Disability programs or legal support services is advantageous.

Responsibilities

Serve as the primary point of contact for clients throughout the disability claims process. Respond to client inquiries and concerns with professionalism, empathy, and urgency. Communicate with the Social Security Administration (SSA) regarding case status and updates. Collect, document, and maintain detailed and accurate client information. Monitor case timelines and deadlines to support timely case progression. Prepare routine correspondence and case-related documentation. Collaborate with attorneys, case managers, and support staff to ensure exceptional client service. Perform administrative tasks to support legal teams and case development efforts. Maintain confidentiality and comply with all firm policies and procedures.

Benefits

Health insurance with nationwide coverage Dental insurance Vision insurance Paid time off and company holidays 401(k) retirement plan with employer contributions Wellness resources and employee support programs Employee Assistance Program (EAP) Employer-paid life insurance Professional development and growth opportunities Flexible work-from-home options available Equal Opportunity Parmele Disability Advocates is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Our goal is to create an environment where everyone can thrive and contribute to our shared success.