Open role
Colaborador de Suporte ao Cliente (f/m/d)
Colaborador de Suporte ao Cliente (f/m/d)
Annual gross salary range: Min. 19,712€ - Max. 21,084€ (depending on experience)
Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.
We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.
We are currently looking to grow our team with a Senior Contact Center Agent (Automotive Topics - German Speaker) for our fully remote project.
What will your responsibilities be?
- Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details
- Acknowledging and resolving customer complaints
- Processing inquiries received via multichannel
- Identifying customer needs and helping customers using specific features
- Analyzing and reporting product malfunctions
- Assisting in training new employees when requested by management
- Updating our internal databases with information about technical issues and useful discussions with customers
- Informing customers about new features and functionalities.
What skills are we looking for?
- High school diploma or equivalent (preferred)
- Minimum 4 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
- Native-level German or minimum C1 proficiency (mandatory)
- Fluent in English (is a plus)
- Familiarity with the automotive industry (considered an advantage)
- Experience using help desk software and remote support too
- Solid understanding of CRM systems
- Excellent communication and problem-solving skills
What we can offer
- Competitive Salary and Benefits
- Opportunity for rapid growth in the company
- Training according with your path career
- Collaborative work environment
- Multicultural teams
- Proactive support
Ref. Level: B
Sobre o trabalho
ID da Função: 31901 Empresa: Volkswagen Group Services, Portugal Localização:PT
Departamento: Serviço ao Cliente Nível de Carreira: Profissionais Modelo de Trabalho: Período integral Tipo de Contrato: Outro Trabalho Remoto: Até 100% Data de publicação: 23/10/2026Colaborador de Suporte ao Cliente (f/m/d)
Annual gross salary range: Min. 19,712€ - Max. 21,084€ (depending on experience)
Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.
We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.
We are currently looking to grow our team with a Senior Contact Center Agent (Automotive Topics - German Speaker) for our fully remote project.
What will your responsibilities be?
- Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details
- Acknowledging and resolving customer complaints
- Processing inquiries received via multichannel
- Identifying customer needs and helping customers using specific features
- Analyzing and reporting product malfunctions
- Assisting in training new employees when requested by management
- Updating our internal databases with information about technical issues and useful discussions with customers
- Informing customers about new features and functionalities.
What skills are we looking for?
- High school diploma or equivalent (preferred)
- Minimum 4 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
- Native-level German or minimum C1 proficiency (mandatory)
- Fluent in English (is a plus)
- Familiarity with the automotive industry (considered an advantage)
- Experience using help desk software and remote support too
- Solid understanding of CRM systems
- Excellent communication and problem-solving skills
What we can offer
- Competitive Salary and Benefits
- Opportunity for rapid growth in the company
- Training according with your path career
- Collaborative work environment
- Multicultural teams
- Proactive support
Ref. Level: B
Sobre o trabalho
ID da Função: 31901 ID da Função: 31901 Empresa: Volkswagen Group Services, Portugal Empresa: Volkswagen Group Services, Portugal Localização:PT
Localização:PT
Departamento: Serviço ao Cliente Departamento: Serviço ao Cliente Nível de Carreira: Profissionais Nível de Carreira: Profissionais Modelo de Trabalho: Período integral Modelo de Trabalho: Período integral Tipo de Contrato: Outro Tipo de Contrato: Outro Trabalho Remoto: Até 100% Trabalho Remoto: Até 100% Data de publicação: 23/10/2026 Data de publicação: 23/10/2026Volkswagen Group Services Portugal
Somos especialistas, fazemos, realizamos, reparamos, ouvimos, somos especialistas, pomos mãos à obra, acreditamos. Estamos onde somos necessários.
As nossas três localizações ibéricas oferecem diferentes áreas-chave de especialização a nível mundial. A nossa diversidade é a nossa força. Somos o Volkswagen Group Services!
Para saber mais sobre a vida na nossa empresa Volkswagen Group Services Portugal.
Junte-se a nós!
Apoio Técnico
talentacquisition@volkswagen-groupservices.com
Aviso Legal
Proteção de Dados | Volkswagen Group Services, Portugal Informação Legal | Volkswagen Group Services, Portugal
Native-level German or C1 proficiency mandatory; high school diploma preferred; 4+ years customer care experience preferred; familiarity with automotive industry and CRM systems; help desk software experience.
Key Responsibilities
- answering customer inquiries
- resolving complaints
- processing multichannel inquiries
Skills & Tools
help desk software, CRM
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Portugal
- Salary: EUR 19,712 – 21,084 / year
- Languages: German, Portuguese
About Volkswagen Group Services
A Volkswagen Group company providing services in production, logistics, data engineering, and other areas. — Industry: Information Technology