Location Preferred: Guadalajara, Jalisco or Guatemala City (Remote) About Us: We are a U.S.-based immigration law firm committed to helping families and individuals navigate their legal journeys with integrity and professionalism. We are currently seeking a dedicated Collections Agent to manage and follow up on past-due accounts while supporting our service delivery team to ensure that work is only performed on accounts in good standing. Key Responsibilities: Contact clients with overdue balances to arrange payment and resolve outstanding accounts. Communicate proactively with clients about upcoming payment deadlines to prevent delinquencies. Coordinate closely with the service delivery team to flag accounts that are past due and pause services when necessary. Document all client interactions and payment commitments accurately and in a timely manner. Recommend accounts for escalated collection actions when needed. Meet and exceed monthly collection goals to qualify for performance bonuses. Qualifications: 2+ years of experience in collections, billing, or accounts receivable. Excellent communication and negotiation skills, both written and verbal. Bilingual (Spanish/English) required. Strong organizational skills and attention to detail. Comfortable working across teams and with legal professionals. Familiarity with CRM and payment processing systems a plus. What We Offer: Competitive base salary + monthly bonus incentives based on performance. Stable, full-time role with long-term growth potential. Supportive, mission-driven team environment. Training and onboarding provided. Preferred Candidate Location: Guadalajara, Jalisco Guatemala City (Remote work) This is a remote position. Experience: 3 years required