This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary.

Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

• Proficient with Google Suite applications including Gmail, Docs and Sheets
• Communicate effectively in person or by using telecommunications with our Board of Directors (BOD), homeowners and fellow co-workers and generally enjoy working with a diverse clientele
• Strong interpersonal, written and verbal communication skills required
• Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change.
• Strong decision-making, organizational and problem-solving skills
• Support and provide efficient and timely communication to multiple Homeowner’s Association (HOA) Board of Directors (clients) needs, requests and action items.
• Attend and facilitate Board of Directors meetings, annual meetings and special meetings as required (usually in the evening).
• Ability to effectively manage multiple client relationships simultaneously.
• Prepare all meeting material packets for all above mentioned meetings
• Create budgets for communities in portfolio
• Obtain and negotiate all vendor contracts i.e. (landscaping, maintenance etc.)
• Ability to review, interpret and ensure compliance with HOA documentation
• Ability to review, interpret and answer questions on Financial Documents
• Assists clients with various HOA concerns and/or questions ranging from maintenance, accounting, violations, and other community issues.
• Document and retain all communications between the Community Board Members, Vendors, and Support Teams
• Assist and respond to all homeowners’ questions relating to statements, violations, maintenance and other questions pertaining to their HOA
• Ability to research and obtain information to resolve homeowners’ needs
• Conduct follow up on specific requests made to agent by home owners
• Filing of Paperwork
• Other tasks as assigned

• Strong communication skills
• Strong ability to multitask
• Strong ability to pay attention to detail
• Retain and recall a large amount of detailed information
• Move quickly and efficiently through assigned workloads
• Demonstrate the ability to manage time in order to maximize the maintenance of on-going client relationships
• Conduct appropriate for Business atmosphere
• To be able to clearly comprehend the information over telephone
• Utilize general office equipment i.e., telephone, fax, copy machine
• Proper Grammar
• Prior HOA experience a plus
• General understanding of HOA documents helpful
• Bi-lingual helpful

Location

• Must be located in or near (city), South Carolina

Education and Training

• High School Diploma
• 2-5 years related experience; or equivalent combination of education and experience
• CMCA, AMS or PCAM Designation preferred

Adaptability

• Adapts to changing work demands.
• Stays focused on own work when faced with challenges and/or difficulties.
• Stays open to and learns from feedback.

Physical Activities

The following physical activities are necessary to perform one or more of the essential functions of this position.

• Moves, lifts, carries supplies weighing less than 20 pounds without assistance.
• Creates documents, reports, etc. using a computer.
• Ability to enter and locate information on a computer.
• Visually verifies and/or reads information.
• Sits for an extended period of time.
• Must be physically present in the office as the needs of the business dictates.

High school diploma; 2-5 years related experience or equivalent; strong communication, multitasking, and attention to detail; proficiency with Google Suite; ability to sit for extended periods; must be located in or near South Carolina.

Key Responsibilities

• managing client relationships
• preparing meeting materials
• creating budgets

Skills & Tools

Google Suite, Gmail, Google Docs, Google Sheets

Job Details

• Category: Customer Service
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — South Carolina, United States
• Salary: USD 50,000 – 55,000 / year
• Languages: English

About Cedar Management Group, LLC.

A management group providing community association management services. — Industry: Consulting Services