Provides the highest level of technical direction to the claims staff to ensure appropriate outcomes for claims of the most complex nature. Executes quality assurance programs to evaluate staff adherence to the claim handling standards. Develops and ensures compliance with corporate policies and procedures. Responsibilities: Provide technical oversight for unbundled claims assigned to TPA partners inclusive of reserve and settlement authority in excess of TPA discretionary authority limits. Provide overflow support to bundled claims handled by PMAIC field claims inclusive of reserve and settlement authority in excess of field authority Direct handle an assigned pending of corporately established liability files Provide support to various compliance related activities relative to TPA's Support Quality Assurance processes to assess quality of work product, identify improvement opportunities and foster discussions that are focused on solutions to enhance results. Develops, communicates and ensures compliance with corporate policies and procedures. Leads project teams focused on resolving corporate claims issues. Assesses staff training needs and conducts training focused on improving performance. Demonstrate commitment to Company’s Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

Qualifications

Bachelor's' degree or 5 or more years of equivalent work experience in an insurance related industry required. Extensive knowledge of insurance contracts and adjusting techniques. Familiarity with medical terminology. Demonstrated leadership, coaching, and teamwork skills. Advanced skills in applying sound judgment/analysis, decision making/problem solving, planning and organization and negotiation. Demonstrated customer service and collaboration skills. Excellent verbal and written communication skills. Computer literacy, including working knowledge of MS Office Product Suite, i.e. Word, Excel, PowerPoint. Previous supervisory experience, Chartered Property Casualty Insurance (CPCU) and Associate in Claims (AIC), or similar professional designation, desired.