Role Purpose

The Corporate Services Administrator plays a pivotal role in supporting administrative, operational and communication functions across the company. This role ensures high‑quality, inclusive and timely support for internal teams, members and external stakeholders.

Rostering / Delivery Focus

• Provide high‑quality administration and customer support for Programs

• Core responsibilities: rostering support, scheduling, participant communication, incident triaging, phone/email enquiries

• Additional responsibilities: issuing quotes, booking travel, CRM management

• Must follow seamless processes and provide clear handover to the other administrator

Key Responsibilities

Organisational Administration

• Manage central inboxes and phone lines

• Provide administrative support across all departments

• Support travel bookings, stationery and merchandise

• Assist CEO, COO and CFO with diary and meeting management

Data, Systems & Reporting

• Maintain data integrity across CRM, CMS and project systems

• Assist with system migrations

• Support payroll and rostering data entry

• Ensure correct data entry and linking

• Follow all paperwork and process requirements

Candidate, Participant & Community Support

• Act as first point of contact for candidates, participants and weekend staff

• Support onboarding, applications and communications

• Coordinate drop‑in sessions, workshops and online events

• Ensure accessible and inclusive communication

• Process NDIS quotes and progress reporting

Rostering & Program Logistics

• Manage rostering systems efficiently

• Maintain attendance rolls, absentee forms, support worker rosters and WhatsApp groups

• Identify engagement issues and escalate

• Complete payroll and timesheet reconciliation

Technology & Equipment Management

• Support onboarding of new staff

• Liaise with managers for system access

Communications & Engagement

• Create accessible templates

• Distribute timely updates

• Ensure consistent brand tone

General

• Participate in staff meetings

• Maintain confidentiality

• Support other team members as required

Skills, Knowledge & Attributes

• Minimum 2 years’ experience in admin, communications or member support

• Excellent organisation and attention to detail

• Strong written and verbal communication

• Problem‑solving and risk management skills

• Experience with CRM, CMS and project management tools

• Proactive, flexible and comfortable working remotely

• Strong interpersonal skills and inclusive practice

• Governance or payroll experience desirable

• Knowledge of disability, education or arts sectors advantageous

Selection Criteria

• Certificate/Diploma in Business Administration (desirable)

• Proven administrative expertise

• Strong communication skills

• Stakeholder engagement and problem‑solving

• High attention to detail

• Ability to work across time zones

• Proficiency with Google Workspace, Microsoft Office, CRM, Asana

• Strong team collaboration

Person Specification

• Highly organised, detail‑focused, calm under pressure

• Strong sense of responsibility and follow‑through

• Inclusive mindset and commitment to accessibility

• Enjoys fast‑paced, service‑oriented environments

• Self‑starter who works across departments to “get the job done”

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