Job Description:

• Providing exceptional travel services for domestic, trans-border and extensive international itineraries; may provide specialized services to VIP clients.
• Booking domestic and international reservations for air, travel, hotel and ground transportation, following up as necessary to complete reservation.
• Counseling clients on efficient routes, lowest available airfares, and travel products/services.
• Ensuring optimum customer service is provided through effective use of computer systems and positive telephone techniques.
• Anticipating client needs and acting on special requests.
• Maintaining awareness and adherence to our clients’ procedures, programs, and policy guidelines.
• Consistent application of Fox World Travel best practices.
• Meeting and striving to exceed quality and productivity goals.
• Ability to work under pressure and effectively multi-task while maintaining professional rapport with clients.

Requirements:

• 3-plus years related Business Travel experience OR equivalent combination of education and experience preferred.
• Exceptional customer service skills.
• The ability to work West Coast hours (typically working until 7:30 PM CT), every weekend, and holidays as scheduled.
• GDS proficiency required, Travelport+/Smartpoint preferred.
• Strong verbal and written communication, interpersonal and organizational skills.
• Friendly and professional demeanor
• Skilled in usage of a personal computer and various software packages.

Benefits:

• competitive wages
• flexible time off (vacation, sick, personal)
• FAM Adventure Bucks to help you explore the world
• remote/hybrid work
• a full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability
• tuition reimbursement
• 401(k) contributions