Customer Engagement Specialist San Diego, CA (Remote)

About the Company

The company is an established and growing medical technology organization specializing in advanced aesthetic and energy-based solutions.Their team is driven by innovation, performance, and a commitment to improving outcomes for providers and patients alike.Built on a strong foundation of accountability, collaboration, and excellence, they foster a high-performance culture where ownership and continuous learning are valued.Their organization has been recognized nationally for workplace culture and employee engagement.If you are motivated by innovation, results, and being part of a company that values professionalism and growth, they would love to connect.Position Summary The Customer Engagement Specialist (CES) is a front-line, outbound sales role responsible for initiating conversations with new prospects and existing customers to identify qualified sales opportunities.This position is focused exclusively on cold calling, relationship re-engagement, and lead qualification, serving as a critical pipeline engine for the sales organization.Customer Engagement Specialists do not close deals.Their primary objective is to uncover interest, qualify opportunities, and submit high-quality leads to field sales consultants for follow-up, demonstrations, and closure.Key Responsibilities Outbound Prospecting & Engagement Conduct high-volume outbound calls to new business prospects including physicians, medspas, and aesthetic practices Re-engage existing system owners to identify expansion, upgrade, or replacement opportunities Introduce the aesthetic technology portfolio at a high level and assess interest and timing Navigate gatekeepers and engage decision-makers professionally and confidently Lead Qualification & Handoff Qualify leads based on established criteria (practice type, decision-maker access, timing, budget, and intent) Accurately document call outcomes and opportunity details in Salesforce or designated CRM Submit qualified leads to assigned field sales consultants with complete and actionable notes Ensure timely and clean handoff to maximize conversion rates and sales productivity Pipeline Support & Activity Management Maintain consistent outbound activity levels aligned with performance expectations Track follow-up cadence and engagement history to ensure no opportunity is missed Collaborate with sales leadership to refine messaging, targeting, and qualification standards Qualifications Bachelor's degree (recommended but not required), or equivalent professional experience in sales, marketing, or customer engagement 1-3 years of experience in a sales, inside sales, or call center role (medical device or technology sales preferred) Strong communication and interpersonal skills with the ability to connect quickly and build rapport Self-motivated, goal-oriented, and resilient under pressure Excellent organization and time-management skills Experience with Salesforce CRM or similar platforms preferred Passion for the aesthetics industry and eagerness to learn advanced technology and consultative selling methods Additional Information Candidates may be subject to a motor vehicle records (MVR) check as part of the pre-employment process A valid driver's license and acceptable driving record may be required Position Impact The Customer Engagement Specialist is the engine of the sales pipeline -- driving new conversations, identifying qualified opportunities, and fueling growth across the region.This role requires persistence, energy, and professionalism to ensure every potential customer has an outstanding first impression.Compensation & Benefits Base salary range:$70,000 - $80,000 On-target earnings (OTE):$100,000 - $120,000 Equity/stock incentive participation Profit-sharing bonus Comprehensive benefits package, including 401(k) with company match.