Welcome to brighthush – Where Customer Delight Meets Innovation

At brighthush, we’re redefining the way people experience customer service. With a global footprint that spans the United States and beyond, we empower our clients with cutting‑edge solutions that streamline operations, reduce waste, and drive measurable business outcomes. Our culture is built on curiosity, collaboration, and a relentless focus on delivering value—both to our customers and to the people who make it happen. If you’re passionate about turning everyday interactions into memorable moments, you’ll find a home here.

Why This Role Is a Game‑Changer

As an Entry‑Level Customer Experience Representative, you’ll be the first line of communication between our clients and the brighthush brand. You’ll handle inquiries, resolve issues, and ensure that every customer interaction reflects the high standards we set for ourselves. This role is perfect for recent graduates, career changers, or anyone looking to build a solid foundation in customer service while working in a dynamic, tech‑savvy environment.

Key Responsibilities

• Order Processing & Management: Accurately capture and process customer orders, ensuring timely fulfillment and minimal errors.
• Issue Resolution: Diagnose and troubleshoot customer problems across multiple channels—phone, email, chat, and social media—providing clear, actionable solutions.
• CRM Data Stewardship: Maintain up‑to‑date, accurate customer records in our CRM system, ensuring data integrity for future analytics and reporting.
• Cross‑Functional Collaboration: Work closely with Sales, Technical Support, and Product teams to resolve complex issues and share customer insights.
• Process Improvement: Identify recurring pain points and propose enhancements to streamline workflows and improve the customer journey.
• Compliance & Quality Assurance: Adhere to company policies, data protection regulations, and quality standards in every interaction.

Essential Qualifications

• High school diploma or GED (or equivalent).
• Minimum of 1 year of customer‑facing experience in a fast‑paced environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems.
• Experience using CRM platforms—Salesforce or similar preferred.
• Strong written and verbal communication skills in English.
• Ability to work independently and as part of a distributed team across CST or EST time zones.
• Legally authorized to work in the United States.

Preferred Qualifications (Bonus Points)

• Prior experience in the manufacturing or industrial solutions sector.
• Familiarity with social media customer support tools (e.g., Hootsuite, Sprout Social).
• Basic understanding of data analytics and reporting.
• Experience with remote collaboration tools (Slack, Teams, Zoom).
• Multilingual abilities—any additional language is a plus.

Core Skills & Competencies

• Customer‑Centric Mindset: Empathy, active listening, and a genuine desire to help.
• Problem‑Solving: Analytical thinking and the ability to troubleshoot under pressure.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic tech issues.
• Time Management: Prioritizing tasks in a high‑volume environment while maintaining accuracy.
• Team Player: Collaboration across departments and willingness to share knowledge.
• Adaptability: Thriving in a constantly evolving remote work setting.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Representative, you’ll have access to:

• Structured onboarding and mentorship programs that pair you with seasoned professionals.
• Regular training sessions on product knowledge, industry trends, and advanced customer service techniques.
• Clear career pathways—potential progression to Senior CX Specialist, Team Lead, or Customer Success Manager.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Annual tuition reimbursement for courses related to customer experience, data analytics, or business management.

Work Environment & Culture at brighthush

Our remote-first culture means you can work from anywhere in the United States, as long as you’re in the CST or EST time zones. We value flexibility, but we also foster a sense of community through:

• Weekly virtual coffee chats and monthly town‑hall meetings.
• Team‑building activities—virtual escape rooms, trivia nights, and wellness challenges.
• A transparent feedback loop where every voice is heard.
• A commitment to diversity, equity, and inclusion—our workforce reflects the communities we serve.

Compensation & Benefits

We offer a competitive salary range of $60,000 – $65,000 per year, commensurate with experience and performance. In addition, you’ll enjoy:

• 401(k) plan with company match.
• Generous paid time off (PTO) and holiday schedule.
• Health, dental, and vision insurance options.
• Retirement plan contributions.
• Flexible work hours and a fully remote setup.
• Annual performance bonuses and recognition programs.
• Access to a digital learning library and external certification discounts.

How to Apply

Ready to join a team that values your voice and rewards your hard work? Click the link below to submit your application and take the first step toward an exciting career at brighthush. We look forward to learning how you can help us elevate the customer experience to new heights.

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About brighthush

brighthush is a leading provider of industrial solutions, delivering high‑quality adhesive products, equipment, parts, and services that help our clients reduce waste, lower costs, and improve operational efficiency. With a strong focus on sustainability and innovation, we serve a diverse range of industries—from manufacturing and automotive to aerospace and consumer goods. Join us and be part of a company that’s shaping the future of industrial excellence.