lThe intern will support clear communication between Customer Experience, Product Management,

Marketing, and customers by organizing product knowledge, customer feedback, and customer-facing

communications.

Key Responsibilities

Requirements

 Help align CX and Product Management teams by organizing customer feedback, product questions,

and feature requests.

 Draft and update customer communications through Intercom, email, in-app messaging, and help-

center content.

 Support product marketing materials such as product updates, FAQs, release notes, and customer

education content.

 Identify recurring customer questions and knowledge gaps, and recommend ways to improve

communication and product adoption.

 Maintain shared knowledge resources and provide concise summaries of customer insights to internal

teams.

Supports customer feedback organization, customer communications, product marketing materials, knowledge resources, and recommendations that improve product adoption.

Key Responsibilities

• organizing feedback
• drafting communications
• maintaining resources

Skills & Tools

Intercom

Job Details

• Category: Marketing
• Seniority: No Prior Experience Required
• Commitment: Full Time, Internship
• Workplace: Remote — Egypt
• Languages: English

About Lucidya

A SaaS startup providing AI-powered social media and customer intelligence products for businesses in the MENA region. — Industry: Information Technology