Overview 🌟 Customer Service – Part Time Schedule, Paid Holidays, GREAT Pay! 🌟 This is the position you’ve been waiting for! Join our team and enjoy stability, balance, and the compensation you deserve. What Makes This Role Stand Out - Part Time schedule – flexibility in shifts - Paid holidays + time off on holidays – enjoy your well-earned breaks - Great pay – competitive wages that reward your skills - Supportive, professional team environment Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS. The Customer Service Representative is responsible for supporting accurate and timely pharmacy order processing by resolving patient issues, handling inbound and outbound calls, validating required medical documentation, and assisting patients with understanding order status, documentation needs, and insurance coverage. This role partners with patients, physicians, referral sources, pharmacy technicians, and pharmacists to ensure a positive customer experience while maintaining attention to detail, strong communication, and compliance with company procedures, documentation requirements, and applicable payer guidelines. Part-Time Remote position. You must be willing to go into the office for training the first month. Office is in Clearwater, FL. What we can offer you - Attractive Incentives - Professional Growth - Supportive Team - Great Benefits - Alaska, California, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming , Illinois ; residents are not eligible . Responsibilities - Conduct all patient order processing activities including updating patient demographics, explaining benefit details, obtaining patient consent, communicating order status, and processing payment. - Maintain patient profiles, manage enrollments, and support basic workflow creation in accordance with business processes, payer requirements, and department procedures. - Navigate and maintain work activity within iPIMS, Parachute Health, email, To-Do queues, and other digital platforms to support accurate documentation, order processing, and workflow completion. - Obtain, process, and validate required patient consents, including non-verbal consent, portal consent, secure form consent, and reorder agentless consent, in accordance with company procedures, payer requirements, and applicable privacy standards. - Monitor, manage, and resolve assigned work queues, to ensure timely issue resolution and workflow completion. - Handle inbound and outbound patient service interactions, including insurance explanations, service additions, payment processing, patient account review, triage, escalation, and resolution of patient or order-related issues. - Drive favorable NPS and CSAT scores. - Maintain working knowledge of core product lines, assigned products, basic product identification, and documentation requirements by product type to support accurate order processing and patient education. - Build and maintain professional relationships with patients, healthcare professionals, manufacturing partners, sales teams, Revenue Cycle Management, Distribution, and other internal stakeholders. - Abide by all company policies, procedures, and standards, including Medicare, Medicaid, HIPAA, and private insurance regulations. - Always maintains a high degree of confidentiality due to access to sensitive information - Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department. Desired Outcomes - Resolves customer issues in a timely and