JOB SUMMARY: The RCM Customer Service Representative assists with patient statement and internal billing questions. This position also supports the RCM CSR team with day-to-day challenges and meets productivity goals. Essential Job Functions: Answer a high volume of patient calls Answer day-to-day questions and provide support to patients and team members Ensure the patient understands the statement and assist with taking payment Follow up timely on voicemails and emails Identify and provide feedback on areas of opportunities Identify and escalate posting trends that affect our patients receiving an erroneous statement Maintain CSR goals set by management Other duties as assigned by your manager COMPETENCIES: Outstanding communication skills, both written and oral Experience in healthcare, at least one year Attention to detail and a flexible work style Must be a team player Excellent customer service skills. Both external and internal EDUCATION AND EXPERIENCE: High School Diploma or equivalency is required POSITION TYPE AND EXPECTED HOURS OF WORK: This is a full-time remote position. Location: Remote in AL, FL, GA, IL, IN, MI, MO, NC, OH, PA, SC, TN, TX, VA BENEFITS: 401(K) Company Match Medical and Dental Insurance Vision Benefits Flexible Spending Accounts Pet Insurance Disability Insurance Life Insurance Continuing Education Paid Time Off US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.