Customer Service Representative

About the Role

As a Customer Service Representative at Harc, Inc., you will be the primary point of contact for customers, delivering timely, accurate, and empathetic support. You will help resolve questions and issues while maintaining a high standard of service across every interaction. Success in this role means consistently providing excellent customer experiences, accurately documenting requests and outcomes, and collaborating with internal teams to ensure customer needs are met efficiently and effectively. Duties & Responsibilities Respond to customer inquiries via phone, email, and other assigned channels in a timely and professional manner. Resolve customer questions and concerns by applying established policies, procedures, and best practices. Identify, troubleshoot, and document issues while clearly communicating next steps to customers. Process orders, requests, returns, or service-related actions accurately, as applicable. Maintain accurate records of customer interactions, inquiries, and resolutions in relevant systems. Escalate complex cases to the appropriate team or supervisor with complete and organized information. Follow quality and compliance standards to ensure consistent customer outcomes. Collaborate with internal teams to improve processes and reduce repeat issues. Meet or exceed performance targets related to response time, resolution time, and customer satisfaction. Continuously improve product and service knowledge to better support customer needs.

Requirements

Education: High school diploma or equivalent (additional education is a plus). Experience: 1+ years of customer service experience preferred. Experience working with customer support workflows, order/request processing, and issue resolution. Proficiency with common office tools (e.g., email, spreadsheets) and customer support platforms. Ability to learn and use internal systems for logging, tracking, and resolving customer requests. Strong understanding of service fundamentals, including accuracy, empathy, and clear communication. Excellent verbal and written communication skills. Strong problem-solving skills with attention to detail. Professional, patient, and inclusive approach when interacting with customers from diverse backgrounds. Ability to manage multiple requests and prioritize effectively in a fast-paced environment.

Benefits

Health insurance options (medical, dental, and vision). Paid time off (PTO) and paid holidays. Retirement savings plan options. Wellness resources and employee support programs. Professional development opportunities to build skills and advance your career. Opportunities for growth through training and internal mobility. Compensation: $60,000 – $75,000 / year Employment Type: Full-time/Part-time/ Contract/ Temporary (Optional)