Williams-Sonoma Inc. Customer Service Representatives Seasonal Full Time availability Remote roles available in: Grand Rapids, MI Now accepting applications until September 30, 2026 Why Join Us? - Do you love helping people? Thrive in fast-paced environments? Want to work from home in a role where you make someone’s day every day? - If you’re someone who: - Brings positive energy. - Solves problems with confidence. - Loves great products and even better discounts. - …then you’ll feel right at home here! Your Day to Day (Essential Functions): - Customer-Focused Support: - Serve as the first point of contact for customer inquiries via phone. - Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions. - Handle escalations with professionalism, ensuring a smooth resolution process. - Problem-Solving & Ownership: - Apply critical thinking to troubleshoot issues and offer appropriate solutions. - Approve adjustments, returns, or other resolutions within established guidelines. - Follow up with customers to ensure complete satisfaction and issue solutions. - Service with Integrity: - Uphold company values by providing honest, ethical, and transparent support. - Maintain confidentiality of customer data and company policies. - Stay informed about product updates, policies, and procedures to provide accurate information. - Collaboration & Continuous Growth: - Work closely with team members and leadership to improve service processes. - Participate in ongoing training to enhance skills and stay ahead in customer service excellence. - Provide feedback to improve company policies and customer experience strategies. What We Offer: - $15.00/hr - Recognition based incentives and bonuses for top performers. - Training, coaching and early conversion opportunities to build your career within our holiday season. - Employee discounts and perks (up to 40% off most products and brands). What We’re Looking For: - 1+ years of customer service experience (retail, call center, or hospitality preferred) - Strong communication skills - Ability to de-escalate and resolve issues professionally - Problem-solving mindset - You think fast and adapt quickly - Integrity and reliability - You do the right thing, even when no one is watching - Comfortable working in a fast-paced environment with performance goals - Tech-savvy - Ability to navigate multiple systems and multitask efficiently Work-From-Home Technology Requirements: - You must provide your own qualifying equipment and reliable internet connection. - Required Computer Setup: - Desktop, all-in-one computer or traditional laptop. - Windows 11 Home, Windows 11 Pro or Windows 11 Pro for Workstations. - Minimum 6 GB of RAM; 8 GB or more recommended. - Minimum screen resolution of 1920 × 1080. - Google Chrome. - Current antivirus protection. - Enough available storage to install required systems. - Windows 10 and older operating systems are not supported. - Windows Education, Enterprise and Insider editions are also not supported. - Chromebooks, tablets, Microsoft Surface devices, Steam Decks and mobile phones are not accepted as primary work devices. - Required Equipment: - External mouse. - Keyboard. - Webcam. - Wired USB headset. - Wireless and Bluetooth headsets are not supported. - Recommended models include the Jabra Evolve 20 UC and Logitech H390. - Your computer and internet connection must pass our pre-employment System Checker. - We do not recommend using built-in laptop track pads. - Your system’s internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. - If you choose, you may examine your speeds at http://speedof.me, however that will not be an official evaluation of your connection. - Internet based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer. Ready to Get Started? - Bring your energy, problem-solving skills and passion for helping people to Williams-Sonoma, Inc. - Apply today and complete your application by September 30, 2026. - Your next opportunity could start right from home! - Williams-Sonoma, Inc. is an Equal Opportunity Employer. - We consider qualified applicants without regard to any characteristic protected by applicable federal, state or local law. - Reasonable accommodations are available during the application and employment process.