Gritter Francona is looking to hire a Customer Service Technician to support a contract with the Veterans Affairs. A Customer Service Technician will respond to technical issues escalated by customers. This position will act as a liaison between operations, the client, and Engineering/Development. You are able to respond to end user request for assistance using existing manuals and scripted responses. Must be able to effectively interact with customers and be able to refer ongoing issues to the appropriate engineering support team. Will need to be available for extended Core Hours Support which includes: Mon–Sat 6:00 AM–10:00 PM ET and Sun 6:00 AM–3:00 PM ET excluding holidays. High school diploma or GED Experience with problem solving, debugging, and providing solutions to technical issues Ability to prioritize and execute tasks in a high-pressure environment. Experience working within a team-oriented, collaborative, agile environment. Highly self-motivated and directed with the ability to manage multi-discipline triage calls. Experience documenting and communicating work-a-rounds and solutions clearly Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development