We're hiring for a fast-growing, remote cybersecurity company that empowers organizations to proactively identify and fix exploitable attack vectors. Their innovative platform delivers autonomous penetration tests and assessment operations across diverse environments, adopted by a wide range of clients from educational institutions to Global 100 enterprises. The Role Manage a scaled portfolio of customers, leveraging metrics and health signals to drive engagement. Build trusted relationships with customer champions and help them communicate security outcomes. Drive customer onboarding and adoption through digital touchpoints and targeted outreach. Monitor customer health, identify risks, and execute intervention plans. Support renewal and expansion efforts by documenting customer outcomes and usage trends. Partner cross-functionally to capture and communicate customer feedback to Product, Engineering, and Sales teams. What You'll Need 1-2+ years of relevant experience in Customer Success, Account Management, or a related customer-facing role. Strong written and verbal communication skills, with the ability to explain technical concepts clearly. Comfort using data and customer signals to prioritize work and manage risk. Excellent organization and follow-through skills across multiple customers and deadlines. A proactive, customer-focused approach and a strong ownership mentality. Interest in cybersecurity, security operations, or vulnerability management is preferred. What's On Offer Competitive annual salary of $110,000 - $130,000 OTE (80/20 split), plus equity. Opportunities for professional growth within a dynamic and innovative company. A collaborative and inclusive team environment focused on solving critical cybersecurity challenges. Fully remote work arrangement with potential for limited travel. Apply via Haystack today!